Call Center Directory

Are you looking for a Call Center?

Database Systems Corp. (DSC) provides call center technology and products that can improve the productivity of your contact center. Our call center phone system and contact management software can streamline your operation while providing controls and consistency in your call centers.

DSC does not provide live call center operations and services - thus we have created this directory for our clients who wish to use the services of outsourced call centers.

If you are a call center or help desk and would like your website included in this directory, please use our Submit Call Center Website form. It's FREE and simple to add your website.

The following is a list of organizations that according to their website descriptions provide call center operations and service. Database Systems Corp. is not affiliated with any of these organizations nor does it promote or endorse the products and services of these companies. These websites promote various types of call center services including live answering services, inbound call centers, outbound call centers, help desks, contact centers, etc.

PLEASE NOTE Information presented on this page was provided by each company or found on the website listed with this company. Database Systems Corp. does not warrant the accuracy of this information. For current information, please visit the website listed with each organization.

Additional Call Center Websites (listed alphabetically)

• Accolade Support - www.accoladesupport.com
  
  Accolade Support provides call center services on a 24x7 basis with 100% U.S. based agents and plans to fit the needs and budget of almost any size company. Whether your organization requires an inbound call center for catalog or online sales, custom technical support, help desk, order taking, order entry, reservations, telesales, customer service, or answering services, Accolade Support is the perfect call center solution for almost any business.



• All West Communications - www.allwestcallcenters.com
  
  All West can help you provide the 24-hour care your customers deserve. Our centers are equipped with a state-of-the-art, fully computerized telecommunications system capable of handling thousands of calls for you each day. Our adaptable software is completely web-enabled and customizable. We have been a leading communications company for over 90 years. All West Call Centers provide the reliability and personalized service you can count on.



• American Answering Service - www.americanansweringservice.com
  
  American Answering Service is a family owned and operated telephone answering service serving the entire United States. We provide personalized 24-hour telephone answering services to meet your needs. We offer call forwarding to a private local or 800 number and answer in your company name.
  
  We also have message faxing, wake up services, voice mail and e-mail. We offer same-day service and free setup. Call us today for service that is tailored to your needs! Internet special rates starting at $39.00/month for 100 calls.



• Angel Flight Marketing Services - www.angelfly.com
  
  One of the most flexible and effective marketing tools available today is Outbound Telemarketing. No matter what business or marketing challenge you face, we can design a Telemarketing program to meet your goals. Industries such as insurance, mortgage lenders, industrial suppliers, software consultants, medical publishers and managed care organizations have used Angel Flight's Outbound Telemarketing services for projects such as: Lead Generation, Business-to-Business Marketing Upgrading/Cross-Selling and Direct Sales to Consumers.



• Answer AnyTime - www.answeranytime.com
  
  The telephone answering services offered by Answer Anytime combine professionally trained staff, state-of-the-art technology, and the latest in message tracking software to provide your business with an "office" 365 days a year, 24 hours a day.
  
  Answer Anytime's telephone answering services are customized. A computerized information screen is designed for your company and is utilized by the live operator for every call. Your customer dials your number and the Answer Anytime operator answers in your company name. With the company information, the operator's professional training, and the high quality sound level of the call, your customer will feel they are talking directly to your office.



• AnswerConnect - www.answerconnect.com
  
  An Outstanding Telephone Answering Service Solution
  
  At AnswerConnect, our goal is to provide the best in telephone answering services. We have integrated state-of-the-art technology with excellent customer service to give you an industry-leading nationwide phone answering service. For exceptional telephone answering services customized to fit your business, turn to AnswerConnect.



• Aumenta - www.callcentersindia.biz
  
  Aumenta is an Indian outsourcing company operating in the Contact Center / BPO services space providing high-quality, cost-effective solutions to Small & Medium Enterprises.
  
  We provide a complete range of Contact Center Services like:
  
  
  • Inbound & Outbound Voice Support,
  • Email Support Service
  • Online Chat Support Service.



• Baggarly Corporation - www.baggarlycorp.com
  
  Why would you choose a live telephone answering service for you business or profession over voice mail or an answering machine? It's simple, it sets you apart from your competition. People like talking to people and our professional staff takes pride in assisting you and your customers. We provide around the clock supervision and continuous advanced training to our staff.
  
  We employ a full time trainer to assure quality. We have the latest in computerized training to ensure consistency, testing and unparalleled quality. We do not permit on the job training. Our unique training facility prepares each staff member fully before they are scheduled to answer your phone.



• Bigfoot Global Solutions, Ltd. - www.bigfootcallcenter.com
  
  Bigfoot Global Solutions, Ltd. empowers companies with business process outsourcing and call center services that enhance your organization’s performance and profitability. By delivering reliable, cost effective and secure solutions customized to fit your outsourcing needs, we allow you to focus on core tasks and reduce operating costs with the assurance of a quality outsourcing partner.
  
  Bigfoot Global Solutions offers its clients with extensive customer support function ranging from Customer Contact and Management Services to Business Process Outsourcing (BPO) solutions. Our Contact Center provides both Inbound and Outbound Services using multiple communication channels including voice, email, online chat and SMS/mobile text messaging. BPO solutions include transaction processing and accounts receivables management. Complementing our business solutions is our IT capability that provides reporting tools and seamless integration between our staff and our clients.



• Business Connections - www.bcanswer.com
  
  Business Connections Call Center is located in Salem Oregon and via Local & Toll Free numbers has provided continuous 24-hour service since 1949 to anyone in North America. With the improvement in Internet Telephony we're expanding the Globe.



• Call Central - www.callcentral.biz
  
  Call Central is a leading provider of Business Process Outsourcing Services to Fortune 1000 companies. We offer a range of integrated customer care services including voice, email response, real-time chat, knowledge management, CRM architecture and other value added services to small and medium sized corporations.
  
  With our vision, client focus, and a commitment to operational excellence, Call Central has become the premier provider of diversified business process and outsourcing services offering innovative and effective solutions for clients around the world.



• Call Centerz - www.callcenterz.com
  
  Call Centers specializes in Sales Lead Generation, B2B Lead Generation, Lead Qualification, Mortgage & Financial Investment (Investor Leads) Lead Generation, Help Desk Services, Customer Satisfaction Surveys, Outsourced Sales Lead Generation for Appointment Setting, Market Research, Database Management and Marketing follow up calls.



• CallSource - www.callsource.com
  
  Call centers have become an increasingly efficient and cost-effective way for businesses to manage their phone traffic and ensure every caller receives a personal response. Our U.S.-based Call Center extends your sales resources and shows your customers how important their satisfaction is to you



• The Connection - www.the-connection.com
  
  The Connection® is an award winning live operator call center and service agency, who is proud to have been awarded by Customer Interaction Solutions Magazine® the MVP of Quality Award, as well as distinguished as one of the “Top 50” inbound contact center service agencies in the country. We specialize in sales order processing, lead generation with surveys, customer service, Web chat, e-mail response and Web-based call center services. Our mission is to provide the highest level of world class service to our clients.



• Connextions - www.connextions.net
  
  Connextions was founded on the belief that every customer can be a high-performing asset. In today's competitive marketplace, companies increasingly see CRM as an opportunity to drive revenue, build customer loyalty and reduce costs. That's where Connextions comes in. We have integrated the entire customer interaction lifecycle - from contact center, to kitting, fulfillment and technology outsourcing services - to offer our clients customized solutions that enhance their customer and supply chain strategies.



• Consolidated Market Response (CMR) - www.consolidated.com
  
  Consolidated Market Response (CMR) is a highly responsive integrated marketing support organization based in Charleston, Ill. A member of the Consolidated Communications, Inc. family of companies, CMR provides inbound and outbound teleservices, fulfillment and database management. Through long-term, partnering relationships, we develop value-added solutions and help clients to manage and grow their customer relationships.



• Contact America - www.contact-america.com
  
  Contact America is among the top call center outsourcing companies in America. We work with world-class companies providing a variety of call center services centered on Customer Relationship Management (CRM), customer service, customer acquisition and customer retention. Some of our Call Center Outsourcing Services include inbound and outbound campaigns, 800#s, telemarketing sales, customer service, and technical support.
  
  Contact America provides the highest quality service in the call center outsourcing industry. We work closely with our clients to develop customized call center solutions designed to meet their unique contact center needs. Utilizing our experience, superior technology, sophisticated analytical techniques and talented team, we work with you to ensure the highest possible return on your investment.



• CyLynx - www.cylynx.com
  
  CyLynx Inc. is a global provider of expert outsourced customer support and e-business services. Led by five decades of technology expertise and armed with a sophisticated customer interaction staff, CyLynx functions as a high-tech, low-cost IT support department available on demand. Businesses can focus on core objectives while CyLynx delivers world-class service through 24 x 7 e-mail, live chat, and voice. Additionally, the company offers multi-channel sales support and advanced Web site and intranet development services. CyLynx is privately held and has offices throughout the United States and Southeast Asia.



• DialAmerica Marketing, Inc. - www.dialamerica.com
  
  Over 47 years of experience gives DialAmerica's professionals the ability to analyze a client's business and design custom-tailored solutions to its unique challenges in both the consumer and business-to-business markets. We started out in the magazine business and have come to understand our clients' needs in numbers of targeted industries: financial services, telecommunications, cable, software, video, energy, pharmaceuticals, manufacturing, and retail.
  
  We have 37 dedicated call centers in major markets across the US and place more than 200 million phone calls annually from over 4,500 workstations. On average, we employ more than 6,000 telephone sales representatives who carry on millions of conversations on behalf of our clients each week.



• Direct Line TeleResponse - www.directlineinc.com
  
  Direct Line provides a wide range of telecommunications services. Our call center offers 24-hour live operator order entry, catalog entry, dealer locator services, database management, and complex messaging/dispatch accounts. Companies in a variety of business industries have outsourced their catalog orders and customer care to Direct Line.
  
  We do it 24 hours a day, after hours only or overflow during the day. Whatever your needs, whenever you require those needs met, we can meet them.



• Dunlap Marketing - www.dunlapmarketing.com
  
  Dunlap Marketing offers outsourced Sales Lead Generation for appointment setting as well as market research and marketing follow up calls. Our appointment setting services and outbound telemarketing services are provided to an international client base from our global call center in Houston Texas.



• Essential Messaging - www.essentialmessaging.com
  
  At Essential Messaging our mission is to provide exceptional customer service and receptionist solutions. We focuse our efforts on highly trained individuals and developing a dedicated team who recognizes the importance of every call to our clients. With this type of team, we can accomplish our goal of providing you with the ultimate in messaging solutions.



• Focus Telecommunications, Inc. - www.focustele.com
  
  Focus is an award winning 24 hour answering service / call center. We made our name by handling every message as if it were the only message, but we built our reputation as a telephone answering service by being able to perform the most difficult and complex instructions for our most demanding customers.
  
  Let us handle your internet site too! We can answer your customers questions and solve their concerns over the phone, with e-mail or text chat.



• GSP Enterprises, Inc. - www.phonemanusa.com
  
  GSP Enterprises provides qualified leads generation services, professional telemarketing and sales and marketing consulting services. Our telemarketing agency is well versed in targeting The Fortune 500, small and mid-sized businesses, non-profit organizations and government entities. GSP Enterprises Inc. separates itself from other lead generation and telemarketing firms by not hiring hourly phone staff. Sole Proprietor, Gary Parker puts his over 20 years of sales experience to work for you personally.



• Hamilton Contact Centers - www.hamiltontm.com
  
  Hamilton has a total of six call centers - each equipped with PC-based, Internet-capable workstations, state-of-the-art Quality Assurance, and an experienced management team. Designed with growth in mind, each center has significant capacity availability in order to facilitate rapid expansion needs. Furthermore, as a debt free company Hamilton is in a position to make aggressive contact solutions a reality. From expanding existing facilities to opening entirely new dedicated centers, Hamilton has the necessary resources and know-how to fluidly respond to growth opportunities.



• L & S Teleservices - www.teleservices.l-s.com
  
  Our full-service outbound facility can generate hundreds of calls per hour. Using a state-of-the-art EIS predictive dialer, we excel at database management campaigns, lead generation programs, new customer acquisition and attendance/registration programs.
  
  L&S has the ability to process thousands of calls per day. We have customized solutions that fit your telemarketing needs. Whether you need full service support, after hours, or a dedicated team, we can assist with nearly any inbound application.



• Legacy Distribution - www.legacydist.com
  
  Legacy Distribution has developed a robust telemarketing program to personally identify prospect contacts for your marketing and sales efforts. First, we will work with you to select the most targeted list for your program. We contract with a leading list supplier that provides the most accurate and up-to-date lists available. Next, we will create a probing script to help identify prospects and generate leads for you based on the criteria such as organizational role, number of desktops or employees, technological environment, upcoming initiatives or current problems.



• Midco Call Center - www.midcocall.com
  
  How your phone is answered tells a lot about you. How your customers are treated tells everything about you. That’s why it pays to have Midco’s experienced, professional Agents handle your calls.
  
  Midco Call Center has over 200 Agents using the latest technology to service and satisfy your clients. Our comprehensive training prepares our Agents to handle calls professionally. Live monitoring from your office lets you hear what your callers are hearing.



• Miron Contact Centers - www.mironcontactcenters.com
  
  Miron Contact Centers is a full service customer relations company. Whether you are looking for professional customer service, web service solutions, an automated self service system or a virtual PBX with answering service, we provide all the tools necessary to create a successful customer service system for your company.
  
  We utilize the newest internet technologies and the latest improvements in telecommunications to create personalized customer service packages for a variety of businesses.



• Neptune Teleservices LLC - www.neptuneteleservices.com
  
  Neptune was founded upon the principle of seeing call center work remain within the United States. As more telecommunications and services are being handled overseas, we are seeing a severe increase in customer dissatisfaction. The short-term gains do not outweigh the long-term destruction to the relationship with your customers.
  
  That is why the focus of Neptune is upon providing the highest customer quality and client satisfaction. 100% of our work is based in the U.S.A. We have a team of mid-western staff members ready and able to support your call center service needs with the latest in call center technologies.



• New Image Technology (NIT) - www.newimagetechnology.com
  
  At NIT we focus on complete customer care satisfaction from the point of contact to call resolution. Our customer care representatives are monitored monthly to provide assurance of proper call handling and superior customer service. Based on our quality assurance model the CCR is graded on 5 areas and must maintain a score of 85% or better to remain in good standing with our organization. We train our representatives to correct problems immediately and to provide courteous and efficient service on behalf of our clients.



• Performance Telemarketing, Inc. - www.performancetm.com
  
  The Direct Marketing Industry is one of the most dynamic and challenging industries in the global economy. Many factors affecting this industry such as: Call Center and Communications Technology, Federal Legislation, State Legislation, The Labor Market, and Customer Demands are constantly in flux. Having an experienced partner to assist with high level consultation and vendor selection is critical.
  
  Performance Telemarketing has the right experience to be an effective partner for Fortune 500 companies to startup direct marketers.



• RentATelemarketer.net Outbound Telemarketing Company
  www.rentatelemarketer.net
  
  RentATelemarketer is a provider of customer contact solutions. We have the experience and personnel to create contact solutions that help you acquire new customers while increasing the loyalty and satisfaction of your current customers.
  
  At RentATelemarketer, you will discover a level of service and dedication that is unmatched in the industry. Our professionals work with you every step of the way to create a solution that is custom-tailored to your particular needs. Not only do these solutions produce better results and enhance your revenue, but they also incorporate your company’s values and goals becoming a direct extension of your company.



• Solutions Medical Answering Service - www.solutionsmedicalansweringservice.com
  
  Solutions Medical Answering Service is a full-service professional answering service.
  • Servicing the medical community for over 5 decades.
  • Physician-owned
  • Answering protocols developed by physicians for physicians.
  • Acquired from 2 Medical Societies.



• Talk2Rep Call Centers - www.talk2rep.com
  
  Talk2Rep Call Centers are nationally recognized as one of the leading customer contact organizations for superior quality, professionalism and results.
  
  Providing businesses and government agencies with professional call center services and customer contact management is what we do best. Whether we collect data for a survey, upgrade a customers' service or handle a customer inquiry, Talk2Rep call centers couple sophisticated technologies with experienced representatives. Companies that have internal call centers often say we save them between 20-25% in cost comparisons and increases in efficiencies. Some telemarketing companies focus on volume; Talk2Rep focuses on call quality and customer satisfaction.



• Tele-Response Center, Inc. - www.teleresponse.com
  
  Tele-Response Center has been a leader in Outbound & Inbound Teleservices, Direct Mail, Customer and Response Analysis services for commercial and non-profit clients since 1988. Whether providing outsourced commercial teleservices or creating unique and innovative fundraising campaigns, let Tele-Response Center make the call!
  
  Let us show you how to increase fund raising revenue while representing your organization on the phone with care and professionalism. Increase your awareness.



• Tel-us Call Center - www.tel-us.com
  
  Tel-Us Call Center offers award winning service for all your call center needs. We have been answering calls for 25 years and we go beyond answering service. Whether you send us overflow or completely outsource all your telephone answering needs to us, we are here to take your calls. We work closely with you to customize your account to fit your order taking, answering service, seminar registration, or other inbound telemarketing needs.
  
  We are the only call center in California to win the Award of Excellence for five consecutive years!



• Telelink Call Centre - www.thecallcenterinc.com
  
  Telelink provides both business-to-business and business-to-consumer call centre services. Outsourcing your requirements can be on a project by project basis or through developing a long-term more comprehensive partnership.
  
  Telelink will work with you to customize our service applications to assist you in meeting your business objectives. Custom program development includes service blueprinting, training schedules, account objectives and reporting schedules.



• Triplefin - www.triplefin.com
  
  Triplefin is a privately-owned full-service solutions provider that is located in Cincinnati, Ohio. Founded in 1981, we enable companies in the Pharmaceuticals, Health and Beauty and Consumer Products industries to maximize the value of their customer relationships by offering superior levels of customer care, on-time and accurate fulfillment services, sales and marketing support and billing and financial management services.
  
  We surround each program with a proven infrastructure of in-depth expertise and program management, state-of-the-art facilities, multiple channels of communications, order processing and product delivery options, complete quality assurance and enabling technologies.



• Unicall International, Inc. - www.unicallinc.com
  
  Unicall is an inbound and outbound call center that specializes in business-to-business telemarketing and call center outsourcing engagements. Unicall is a leading telemarketing company with more than 40 years of combined industry experience. Our telemarketing expertise ranges from inbound telemarketing, inbound customer service, E-care and Internet order processing to outbound telemarketing, which includes telemarketing lead generation, product sales, membership renewals, market research, web design and telemarketing lists.



• Ventana - www.ventanacallcenters.com
  
  Bilingual Call Center Service are provided from seven offshore countries and a minority call center vendor in the USA. We specialize in Inbound bilingual services in English and Spanish, with several other languages available, 7x24x365. Most call centers today have web enabled technology (operating your web site remotely) and efficient network infrastructures. We differentiate in four areas:
  
  
  • Your cost savings will be in the 25% to 45% range
  • We provide excellent bilingual skills, including English/Spanish on-the-phone translations and German/English Text document translations.
  • We are flexible in adapting our services to meet your requirements and we will match or exceed your service level expectations.

Call Center CRM Software

DSC has been providing Customer Relationship Management (CRM) software to businesses and organizations for 2 decades. This CRM application is employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers.

The package has extensive Computer Telephony Integration (CTI) features and is fully integrated with our PACER and WIZARD phone systems. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop call center applications quickly using the robost features found in the Telemation toolkit.

Call Center Phone System

The PACER and WIZARD phone system is a call center autodialer and answering system that handles inbound and outbound calls for a wide range of contact centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to service representatives using our award winning ACD and IVR software. The phone systems include ACD and IVR features plus call recording capability. Using industry standard components, the PACER and WIZARD phone systems have features and functions that can only be found in large scale PBX’s. Both of these phone systems have predictive dialing capability that cannot be found in most of these larger phone systems.

The PACER and WIZARD phone systems can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN.