Help Desk Directory
Are you looking for a Help Desk Call Center?
Database Systems Corp. (DSC) provides call center technology and products that can improve the productivity of your help desk call center.
Our help desk phone system and contact management software can streamline your operation while providing controls and consistency in your call centers.
DSC does not provide live help desk operations and services - thus we have created this directory for our clients who wish to use the services of outsourced call centers.
If you are a contact center or help desk call center and would like your website included in this directory, please use our Submit Call Center Website form. It's FREE and simple to add your website.
The following is a list of organizations that according to their website descriptions provide help desk operations and service. Database Systems Corp. is not affiliated with any of these organizations nor does it promote or endorse the products and services of these companies. These websites promote various types of
help desk services including live answering services, inbound call centers, outbound call centers, help desks, contact centers, etc.
PLEASE NOTE Information presented on this page was provided by each company or found on the website listed with this company. Database Systems Corp. does not warrant the accuracy of this information. For current information, please visit the website listed with each organization.
Featured Help Desk Call Center Websites
- 24-7 INtouch - www.24-7intouch.com
Make us a seamless extension of your customer support services. Let 24-7 INtouch customized help desk software and 24 hour help desk call center solution assists you and your customers find the answers they need. If agents don’t have the answers, they’ll put your customer in touch with an On-Call representative from your company who follows the Escalation Process, defined by you.
24-7 INtouch Help Desk Certified call center agents can answer general questions or concerns about your product or service, regardless of the type of question or the complexity of product. Using web-enabled technology, 24-7 INtouch builds detailed expert systems, or “Help Trees”, that allow our agents to ask the right questions and provide the correct answers.
In addition, our in-house training facility enables us to give agents in-depth training on your products and services. Should our call center agents be unavailable to resolve a customer issue, they will page or transfer the call to the appropriate On-Call representative.
Additional Help Desk Call Center Websites (alphabetically)
- Acena Group, Inc. - www.acena.com
Acena is one of the nation’s premier providers of outsourced customer contact solutions with a proven track record of success for companies ranging in size from start-up to today’s top fortune 1000 companies.
By combining state-of-the-art technology, rigorous training and solid practices, and over 10 years of successful experience in the call center and answering service industries, Acena’s solutions underpin the success of thousands of businesses across North America and abroad. Acena provides Inbound Call Center Services ranging from Traditional Telephone Answering Services, Medical Answering Services, to more Enhanced Inbound Call Center Services including Customer Acquisition, Order Taking Appointment Scheduling and more.
- American Helpdesk - www.americanhelpdesk.com
Help Desk Centers - American Helpdesk offers a variety of helpdesk services and call center support services, which are available for outsourcing by businesses and government entities throughout the United States and Canada.
- Answernet Network - www.answernet.com
The AnswerNet Network is a leading supplier of outsourced contact center services including telemessaging (telephone answering service & voice mail), customer service, help desk, telemarketing and fulfillment services. Our services are amazingly scalable and diverse.
We are here for all your communications needs!
- Caleris - www.caleris.com
We have the flexibility to learn your business and meet all your service and support needs.
Our proven approach to providing customer support results in satisfied customers and increased profitability for our clients. Because we have live agents operating from call centers in Iowa, your customers receive top quality service from our knowledgeable, friendly staff - delivering support that is clear and easy to understand.
- CompuCom Systems - Help Desk Services - www.compucom.com
Hallmarks of a world-class help desk are well-defined, well-executed processes, continuous improvement, best practices, effective technologies, well-trained technical resources, and satisfied clients.
Each month, CompuCom's EHD receives and responds to an average of 80,000 help desk events, which some 75 Fortune 1000 clients report through telephone, e-mail, and Web access.
CompuCom manages these events with an average 85-percent first-call resolution (FCR) rate and a 96-percent client retention rate. The EHD is available to these clients 24 hours a day, 7 days a week, 365 days a year (24x7x365).
- Pacific ConneXion LLC - www.pacificconnexion.com
Pacific ConneXion LLC provides both inbound and outbound call support solutions. PCX solutions are based upon the highest standards in both quality and reliability while still maintaining a savings in your current costs.
Through our various partnerships with the industry’s leaders in telecommunications and CTI / CRM technologies, PCX is able to provide you and your customers with a versatile multi-channel contact center. Via the phone, e-mail and web, PCX customer care specialists will be available to support all your customer’s inbound inquiries or will provide for all your outbound call requirements.
- Productivity Associates, Inc. - www.gotopai.com
PAI is focused on providing customized Help Desk outsourcing solutions. With an effective help desk solution, your organization can increase your ROI for IT operations. Our help desk services cover a broad spectrum from entry level packages to our flagship ACTEON Service Desk, a comprehensive, strategic answer to your IT and help desk service needs. PAI has a customized product to fit your requirements.
- RentATelemarketer.net Outbound Telemarketing Company
RentATelemarketer is a provider of customer contact solutions. We have the experience and personnel to create contact solutions that help you acquire new customers while increasing the loyalty and satisfaction of your current customers.
At RentATelemarketer, you will discover a level of service and dedication that is unmatched in the industry. Our professionals work with you every step of the way to create a solution that is custom-tailored to your particular needs. Not only do these solutions produce better results and enhance your revenue, but they also incorporate your company’s values and goals becoming a direct extension of your company.
Contact Center Help Desk Software
DSC has been providing Customer Relationship Management (CRM) software to businesses and organizations for 2 decades.
This help desk application is employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers.
The package has extensive Computer Telephony Integration (CTI) features and is fully integrated with our PACER and WIZARD phone systems. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop call center applications quickly using the robost features found in the Telemation toolkit.
Help Desk Phone Systems
The PACER and WIZARD phone system is a help desk autodialer and answering system that handles inbound and outbound calls for a wide range of contact centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to service representatives using our award winning ACD and IVR software. The phone systems include ACD and IVR features plus call recording capability. Using industry standard components, the PACER and WIZARD phone systems have features and functions that can only be found in large scale PBX’s. Both of these phone systems have predictive dialing capability that cannot be found in most of these larger phone systems.
The PACER and WIZARD phone systems can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN.