Call Center Services Provider

Database Systems Corp. develops the technology and products that can improve the productivity of a call center or help desk contact center. Our call center phone system and telemarketing software can streamline your operation while providing controls and consistency in a live answering service center.

Contact DSC to learn more about these call center products and technology.

The following organization provides call center operations and outsourcing services. Information presented on this page was provided by the company or found on the company's website. Database Systems Corp. does not endorse the company's products and services nor warrant the accuracy of this information. For current information, please visit the company's website listed below.

Caleris

We have the flexibility to learn your business and meet all your service and support needs.

Our proven approach to providing customer support results in satisfied customers and increased profitability for our clients. Because we have live agents operating from call centers in Iowa, your customers receive top quality service from our knowledgeable, friendly staff - delivering support that is clear and easy to understand.

Organization:


Caleris
3090 104th Street
Des Moines, IA 50322

Telephone: 800-588-4082

Website: www.caleris.com

Contact: (none)

Company Overview

Headquartered in Des Moines, Iowa, Caleris operates 2 large call centers, one in Manning, Iowa and the other in Jefferson, Iowa. The company has offered technical support services since 1993. Caleris specializes in providing technical support for optical storage device manufacturers, Internet Service Providers, and software companies. Our technical support customers range from small and mid-sized ISPs to large international electronics companies. As an extension of technical support services, the company has extensive experience with Returned Merchandise Authorization and product fulfillment. In 2004, Caleris expanded into handling Customer Service contacts.

Formerly known as ECI, Caleris' technical support operations were established in Iowa in 1993 to take advantage of the central time zone, the midwestern work ethic, and economies of the labor structure. Its support operations initially served the optical storage industry. With the first call center in Des Moines, the company opened a second call center in Manning, Iowa in 1997. In 2000, a new facility was built in Manning and technical support operations were moved there. At the same time, the company began offering helpdesk services for ISPs and now offers customer service needs. RMA and product fulfillment services are provided from the extensive warehouse at our Manning, Iowa facility. In early 2005, the Jefferson, Iowa facility was opened to handle our increasing helpdesk and customer service clients.

Advanced Call Center Technology

Imagine having a call center with ALL of your call center agents talking ONLY with interested prospects. With technology from Database Systems Corp. this type of advanced call center is now a reality. By letting your advanced phone system do more work and qualification of your prospects, your call center service representatives can spend more productive time selling and promoting rather than just trying to keep a prospect on the line.

Prospects can now be called and introduced with a consistent, professional message. Your call introduction will be a clear, concise message that YOU want to present.

Fewer agents can now process far more calls in this new call center. You can hire call center agents that can work from your center or from home. Recruiting telemarketers into this environment is much easier.

Call centers can become as much as 10 times more productive using this smart and professional marketing approach.

Phone campaigns that took days or weeks to perform can now be accomplished in just hours!

Contact DSC to learn more about this advanced call center technology.