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CRM solutions software

CRM Software - Customer Relationship Management

Database Systems Corp. (DSC) has been providing call center technology and computer software solutions to businesses and organizations since 1978.

Telemation, our CRM software application, was built on the premise that providing timely information provided in a professional manner is the key to any business. But the flexibility to change is just as important in this dynamic business environment. We developed our contact center software with this concept from the very beginning.

That is why so many call center managers, with unique and changing requirements, have chosen and continue to use Telemation software as their solution. When you need to quickly implement a new program or change existing campaigns, Telemation is the solution of choice.

Contact DSC to learn more about our CRM solutions and Call Center services.

CRM Software with CTI and Web Integration

Telemation is CTI enabled with our call center phone system which features outbound predictive dialing and inbound call distribution (ACD) and Interactive Voice Response (IVR). Plus our phone system supports Text To Speech capability. Telemation is also integrated with other PBX phone systems provided by Nortel, Aspect and Rockwell.

Telemation call center software supports screen pops with DNIS, Caller ID (ANI), and IVR collected information.

But thatís just the beginning. Telemation can perform virtually any phone function. And you can empower your customers with self-help call center functions from your web site. With the PACER IVR and Web enabling features, your call center can now be a 24 by 7 operation without added personnel expense.





Turnkey Contact Center Software and Phone Systems

DSC can provide your call center or marketing organization a complete turnkey CRM software and phone system that is both affordable and expandable. This solution includes our award winning Telemation software and our inbound/outbound call center phone system.

The WIZARD phone system is developed using industrial PC components from Intel/Dialogic and can provide your organization with inbound and outbound features normally associated with large PBX systems. Telemation is fully integrated with this system and is capable of performing all forms of outbound calling including Predictive Dialing. Likewise, inbound campaigns can be developed that support call distribution to agent groups as well as stand alone IVR interactive voice response programs.

To obtain additional information about this integrated solution, click on the "CRM Phone Systems" button.

Remote Agents

remote agent A significant benefit of today's telecommunication advancements is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that promote this capability. Telemation, combined with our PACER call center phone system, fully supports remote agents. Now your customer care workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent page.


Demonstrations

Database Systems Corp. has prepared a full length presentation of its products that you can easily download and view. Included in this presentation are four different demonstrations of CRM campaigns. This presentation includes Telemation's robust features as well as how Telemation operates in a telephony environment. Also included is a presentation on remote agents and Telemation web capabilities. Simply click on the image to your left to start the download process and view our Telemation demonstration.



Power, Flexibility and Control

Each call center is unique and todayís Customer Relationship Management software must address this. Telemation has the power and flexibility to manage virtually any call center operation, no matter how large or small. With our toolkit approach to call center solutions, Database empowers you with the ability to create and manage any number of marketing and sales campaigns. With Telemation call center software, you are never locked into CRM systems that cannot grow with your changing needs. You are not restricted by your technology provider because we give YOU the ability to customize and tailor your call center. Just ask our customers.

One Stop Call Center

Database Systems Corp. is a unique provider of call center solutions. We can provide virtually all of the technology required to automate your call center. DSC is your one stop provider, starting with database and development tools, a CRM application including telephony and web integration, and finally a complete call center phone system. Others may promote their integration with these components, but we can provide you with one seamless and fully supported solution.

Affordable Alternative

If you require flexible and powerful CRM solution, yet cannot afford the high cost of most enterprise contact management software, we are your affordable alternative. DSC has implemented the same product that benefits Verizon at call centers with as few as 8 agents. We can tailor our solutions that will meet your budget, not break it.

Product Information

Contact DSC to learn more about our call center phone systems and software.