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Predictive Dialer

Predictive Dialer and Call Center Phone System

Predictive Dialers Our PACER and WIZARD phone systems are state-of-the-art predictive dialers that handle inbound and outbound phone calls for small to large call centers. The PACER predictive dialer supports digital phone lines while the WIZARD phone system is our entry level analog predictive dialer.

Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents using ACD systems. Developed with industry standard components (Dialogic CTI, Intel, and Windows), the PACER phone system has features and functions that can only be found in large scale PBXs, but at a fraction of the cost.

And this advanced phone system has predictive dialer capability that cannot be found in most of these larger phone systems. With the optional IVR systems available with the PACER phone, callers can perform self-help functions without speaking with your agents by making simple selections using the keypad on their phone sets.

Plus the PACER or WIZARD phone system can connect calls to your employees who are working at home or in remote offices.

Contact DSC for a FREE analysis and quote and to learn more about our predictive dialers and predictive dialing software technology.

Affordable Predictive Dialer

DSC offers an affordable predictive dialer that utilizes analog phone lines. Our predictive dialer is provided to you as a complete, turnkey solution and is NOT a kit nor is it assembled in someone's garage. This predictive dialing system includes our WIZARD soft phone or comes optionally with our cti software development toolkit. Predictive dialing campaigns can be defined easily using our setup wizard or we can provide you with a custom dialing campaign. These applications are easily ported to our digital phone system (PACER) when your call volume requires a larger system.

Calling campaigns can be quickly developed that call numbers from a phone list and when contact is made with an individual, the call can be routed to your online agent or to a work from home employee. If an answering machine is detected, a different message could be left on the machine.

This entry level predictive dialer can be easily expanded by adding additional agent lines and software to support a small call center operation including complete CRM applications. DSC provides voice broadcast software including our VB wizard development tool for creating voice broadcasting applications. This wizard guides you through each step when defining your VB applications. Comprehensive phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.

Predictive Dialer with Web Phone Connection

We can connect your phone agents to our phone system using several different applications. If you have an existing web or PC application that requires integration with our phone system, we can provide you with Computer Telephony library of phone functions that can be embedded in your programs.

Our versatile Web Phone can be used with an existing internet application, without modifying your code. And finally, our Softphone application can reside on your service rep's PC that simply gives your operators phone functionality on the PC.

DSC also provides a complete Customer Relationship Management application called Telemation for centers that require this type of contact management solution fully integrated with our predicive dialer.

With all of these options, your agents can be working from your office where our predictive dialing phone system resides, or they can work from home over the web.

FTC Compliant "Opt Out" Features

More than just "Do Not Call" list verification. Like some dialers, we fully support a Do Not Call list check prior to calling your phone lists. However, another important FTC regulation is all but ignored by most predictive dialers.

Due to the new FTC regulations, it is now more important than ever that your automatic dialer gives call recipients the option to be removed from your calling lists. Your agents can now simply press a key if the call recipient no longer wishes to receive calls from your organization. Our auto message dialer has an automatic "Opt Out" option that lets the recipient of a voice message simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in our dialer. Subsequent phone lists will be checked against this DNC file.

Additionally, the FTC requires a caller ID be provided with all telemarketing related calls. This number can be answered automatically by our integrated Opt Out program and the caller can remove the phone number by simply entering it on the touchphone keypad. This totally automatic "Opt Out" process requires no human intervention and satisfies the new FTC rules.

Predictive Dialer and Web Integration

Our PACER phone system can be purchased as a complete turnkey system. We also license our predictive dialing software separately. Database Systems provides CTI Software that lets you embed predictive dialer and telephony features in your own PC, Linux, Unix or Web applications. And now Database offers predictive dialer outsourcing at our Predictive Dialer Services call center facility.

Predictive Dialer Demonstrations

Database Systems Corp. has prepared a full length presentation of our PACER predictive dialer with CTI software and softphone that you can easily download and view. Included in this presentation are several different CRM and PACER campaign demonstrations along with an explanation of our CTI capability with online reports. This presentation includes PACER's robust features plus a tutorial on its predictive dialer. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our Predictive Dialer Demo.

What Is Predictive Dialing?

Predictive dialing is a feature of the PACER phone system where outbound calls from a user selected list are automatically initiated and answered calls are passed to available service agents. Using our predictive dialing algorithm to determine the average time it takes to get a live answer and the average length of each conversation, the PACER predictive dialer automatically places an appropriate number of outbound dials designed to minimize the time between answered calls (wait time). Since the service agents do not have to wait while the phone rings or listen to busy signals, telephone company recordings (operator intercepts), and answering machines, talk time dramatically increases.

How Does Predictive Dialing Save You Money?

Predictive Dialers can dramatically increase the productivity of any call center where the telephone is used as the main form of contact.
In a typical manual outbound call center, service agents are talking only on average 20 - 30 minutes out of an hour. Predictive Dialers have demonstrated talk times in the 45 - 50 minute range, giving you an increase in productivity of nearly 100%! That translates into direct savings, either by allowing your call center to handle more calls per day with the same number of agents, or by allowing you to reduce your staff significantly, while handling the same call volume. Plus with our unique predictive dialer software, the PACER has the ability to handle multiple inbound/outbound calling campaigns, maximizing the mix of your call center service agents.

Smart Message Dialing

Predictive Dialer in action acd system ivr system Predictive dialing software and systems save you time and money because the phone system is eliminating non-productive calls. But the PACER can go even further.

Using Smart Message Dialing features, the PACER Predictive Dialers can pre-qualify calls and only pass calls to your agents that express an interest. Since more than 90% of predictive calls result in "No Interest", your organization can realize tremendous savings.

Combining predictive and IVR features with our
Text To Speech Software, the PACER plays a pre-recorded message and lets the called individual make touchphone selections to continue. They can talk with an agent, request a call back, or even leave a recorded message.

Inbound Call Distribution and Call Recording

The PACER phone system is far more than just an autodialer and outbound phone system. The PACER has complete inbound call distribution capability including its own ACD system and an optional IVR system.

Callers can be prompted to enter an account number, type of service required, etc. and PACER will provide the requested information or transfer the caller to the appropriate service agent. The PACER can blend all of these tasks together, making your call center a complete and powerful service center. Reports can be obtained quickly and easily, giving you an accurate and timely view of your center's operation. Plus all or selected inbound and outbound calls can be recorded for quality assurance and legal purposes.

Voice Messaging Feature

Besides connecting calls to agents, the PACER phone system can leave voice mail messages on answering machines or pre-recorded messages with individuals. This gives you the added capability to broaden the reach of your marketing system.

Applications and Benefits

Predictive Dialing has a wide variety of applications within both commercial and government activities:

  • Outbound Telemarketing
  • Appointment Setting/Confirmation
  • Debt Collection
  • Customer Service: Follow-up
  • Fund Raising
  • Market Research
  • Community Alerts
Predictive Dialing software and systems provide you with significant benefits:
  • Cost Savings
  • Improved Control
  • Efficient Use of Resources
  • Maximized Productivity

Predictive Dialer Features

  • Complete Predictive Dialer Systems
  • Both Digital and Analog Phone Support
  • Predictive Dialing Software Only Solutions
  • Preview, Progressive, Predictive Dialing Software
  • Predictive Dialer Software
  • Comprehensive List Manager with Data Import
  • Automatic Call Distribution (ACD systems) with ANI and DNIS recognition
  • Interactive Voice Response (IVR systems)
  • Voice Recording System
  • Comprehensive Supervisor Command and Control System
  • Agent Monitoring and Control
  • Remote Agent (work at home employees)
  • Fully integrated with our CRM application TELEMATION
  • Softphone integration to CTI enable your existing applications
  • Report and Graphical presentation of historical phone data

Additional Product Information

Contact DSC to learn more about our predictive dialers and predictive dialing software technology.

NOTE: Certain telemarketing activities and the use of pre-recorded messages and predictive dialers are governed by state and federal law. Please familiarize yourself with these laws by visiting our Telemarketing Sales Rules web page.