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predictive dialers

Predictive Dialer System

Predictive Dialer Phone System The WIZARD phone system is a state-of-the-art predictive dialer system that handles both inbound and outbound phone calls for small call centers. The WIZARD series of phone systems supports 4 to 24 analog phone lines and is ideally suited for department or small call center applications. Calls can be initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents using our ACD system. Developed with industry standard components (Dialogic, Intel, and Windows), the WIZARD phone system has features and functions that can only be found in large scale PBXs, but at a fraction of the cost. The Wizard systems provide an easy growth path when your organization needs to expand.

With the optional IVR systems available with the WIZARD phone, callers can perform self-help functions without speaking with your agents by making simple selections using the keypad on their phone sets. The WIZARD also can perform auto dialer functions such as Voice Broadcasting for automatic message delivery. The WIZARD is capable of connecting calls to your employees who are working at home or in remote offices.

Contact DSC for a FREE analysis and quote and to learn more about our predictive dialers and predictive dialing software technology.

Complete Predictive Dialer From $9,995
Plug in your analog lines and start dialing!

Database Systems Corp. (DSC) offers an entry level predictive dialer that starts with 4 agents. This analog phone system can be upgraded to our digital T1 PACER series which supports up to 1000 agents.

Calls are dialed from a phone list and distributed to your agents as the dialer detects a person on the phone. Answering machines can be detected versus a live answer. This system includes our softphone client application which resides on each agent's desktop PC.

Our softphone can be a standalone program or can be embedded in your existing PC or web applications. This softphone allows the agents to make themselves available, disconnect calls, place calls on hold, etc.

Our WIZARD phone system is fully integrated with our award winning CRM application software, Telemation. This upgrade option provides your agents with full customer relationship management features. Our highly customizable software package operates in small organizations as well as Fortune 100 clients. The WIZARD phone system can grow and expand with you.

Our WIZARD predictive dialer is not a kit! We custom integrate your predictive dialing application and client software at our facility. You simply unbox our dialer and plug in your analog phone lines. Upload your lists and start dialing.

Analog Predictive Dialer Features

Analog Voice Broadcasting PC and Monitor

  • New Intel/Dialogic Telephony Card
  • 4 to 24 Analog Line Configurations
  • New Office Environment PC (Monitor Optional)
  • Windows OS
  • Predictive Dialer Phone Software
  • Customized Client Softphone
  • FTC Do Not Call Support
  • FTC "Opt Out" Compliance
  • Remote Or Local Agents
  • Analog Wizard Software
  • Text To Speech Integration
  • Touch Phone Navigation
  • Answering Machine Detection
  • Easy Wizard Installation and Setup
Options and Upgrades Include:
  • Add Additional Phone Lines
  • Add Additional Agents
  • Upgrade to Customized CRM Application
  • Concurrent Inbound IVR functionality
  • LINUX, Unix, Windows Development Kit
  • Customized Voice Broadcast Programs Using IVR Wizard
  • Custom VB Application Development
  • XML Push Voice Messaging
  • Professional Voice Over Messages
  • Call Recording / Call Logging
  • Easy Upgrade to PACER Systems with T1 Phone Lines
  • Agent PC's and Headsets

Connect Local and Remote Agents

Analog Predictive Dialer One of the advanced features of our WIZARD Predictive Dialer is its ability to connect calls to local and remote agents. Our softphone client software can be embedded in web applications or be stand-alone programs running on your agent's local or remote PC.

This feature greatly expands your workforce pool and allows you to retain some of your best employees who would otherwise not be able to commute to a call center. Studies have shown that telecommuting call center agents are some of the most highly motivated and responsible employees.

FTC Compliant Automatic "Opt Out" Features

More than just "Do Not Call" list verification. Like some dialers, we fully support a Do Not Call list check prior to calling your phone lists. However, another important FTC regulation is all but ignored by most predictive dialers.

Because of the new FTC regulations, it is now more important than ever that your automatic dialer gives call recipients the option to be removed from your calling lists. Your agents can now simply press a key if the call recipient no longer wishes to receive calls from your organization. Our auto message dialer has an automatic "Opt Out" option that lets the recipient of a voice message simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in our dialer. Subsequent phone lists will be checked against this DNC file.

Additionally, the FTC requires a caller ID be provided with all telemarketing related calls. This number can be answered automatically by our integrated Opt Out program and the caller can remove the phone number by simply entering it on the phone menu. This totally automatic "Opt Out" process requires no human intervention and satisfies the new FTC rules.

Predictive Dialer Demonstrations

Database Systems Corp. has prepared a full length presentation of our predictive dialer with CTI software and softphone that you can easily download and view. Included in this presentation are several different CRM and WIZARD campaign demonstrations along with an explanation of our CTI capability with online reports. This presentation includes WIZARD's robust features plus a tutorial on its predictive dialer. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our PACER Demonstration.

Smart Message Dialing

Analog Predictive Dialer in action acd system ivr system Predictive dialing software and systems save you time and money because the phone system is eliminating non-productive calls. But the WIZARD can go even further. Using Smart Message Dialing features, the WIZARD Predictive Dialers can pre-qualify calls and only pass calls to your agents that express an interest. Since more than 90% of predictive calls result in "No Interest", your organization can realize tremendous savings. Combining predictive and IVR features with our Text To Speech Software, the WIZARD plays a pre-recorded message and lets the called individual make touchphone selections to continue. They can talk with an agent, request a call back, or even leave a recorded message.

Inbound Call Distribution and Call Recording

The WIZARD phone system is far more than just an autodialer and outbound phone system. The WIZARD has complete inbound call distribution capability including its own ACD system and an optional IVR system. Callers can be prompted to enter an account number, type of service required, etc. and WIZARD will provide the requested information or transfer the caller to the appropriate service agent. The WIZARD can blend all of these tasks together, making your call center a complete and powerful service center. Reports can be obtained quickly and easily, giving you an accurate and timely view of your center's operation. Plus all or selected inbound and outbound calls can be recorded for quality assurance and legal purposes.

Voice Messaging Feature

Besides connecting calls to agents, the WIZARD phone system can leave voice mail messages on answering machines or pre-recorded messages with individuals. This gives you the added capability to broaden the reach of your marketing system.

Applications and Benefits

Predictive Dialing has a wide variety of applications within both commercial and government activities:

  • Outbound Telemarketing
  • Appointment Setting/Confirmation
  • Debt Collection
  • Customer Service: Follow-up
  • Fund Raising
  • Market Research
  • Community Alerts
  • Customer Satisfaction Surveys
  • Mortgage Marketing Campaigns
  • Emergency Notification
Predictive Dialing software and systems provide you with significant benefits:
  • Cost Savings
  • Improved Control
  • Efficient Use of Resources
  • Maximized Productivity

WIZARD Features

  • Analog Phone Line Support
  • Complete Predictive Dialer Systems
  • Predictive Dialing Software Only Solutions
  • Preview, Progressive, Predictive Dialing Software
  • Predictive Dialer Software
  • Comprehensive List Manager with Data Import
  • Automatic Call Distribution (ACD systems) with ANI and DNIS recognition
  • Interactive Voice Response (IVR systems)
  • Voice Recording System
  • Comprehensive Supervisor Command and Control System
  • Agent Monitoring and Control
  • Remote Agent (work at home employees)
  • Fully integrated with our CRM application TELEMATION
  • Softphone integration to CTI enable your existing applications
  • Report and Graphical presentation of historical phone data

Microsoft Partnership Information

The following information relates to the Microsoft products used in the development and maintenance of these systems

  • Release Date: 6/1/2005
  • Microsoft Operating Systems
    • Phone System: XP Pro and 2003 Server
    • Client Workstations: Windows 95+
  • Development Tools
    • Visual Basic
    • Visual C++
    • Visual C#
    • .NET
  • Databases: Compatible with SQL Server 2000

WIZARD Dialer Product Information

Contact DSC to learn more about our predictive dialers and predictive dialing software technology.

NOTE: Certain telemarketing activities and the use of pre-recorded messages and predictive dialers are governed by state and federal law. Please familiarize yourself with these laws by visiting our Telemarketing Sales Rules web page.