WIZARD Recording Retrieval
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Recording / Call Monitoring In CRM Applications
The PACER call logging system is fully integrated with our award winning CRM Software, TELEMATION.
Call recording is one of many features available within this product. Complete contact management, call history, order entry, literature fulfillment and call logging are just a few of the applications that can be managed using this call center software system. Telemation campaigns can be developed with call recording enabled on a campaign wide basis as well as per individual agent. Plus Telemation lets you monitor in real time both calls and the data that appears on each agent's window. You can even coach the agent while a client is on the phone, with or without the client being aware of this process.
IVR and Voice Broadcast Recording
Besides recording two way conversations during a normal call center phone interaction, the PACER call recording system can be used to record simple messages left by callers. Likewise, with our Voice Broadcasting System, the contacted party can be prompted to leave a recorded message after listening to a message left by the PACER IVR phone system. This message recording feature greatly improves the productivity of your call center agents while adding flexibility to your calling campaigns.
Embed Call Recording In Your Applications
Recording and call monitoring features have been added to our Computer Telephony (CTI) Softphone and API library, allowing application programmers to embed call recording and retrieval features in existing PC, Linux/Unix, or Web applications. Call recording can now be a standard feature within any existing application that requires a phone interface.
You can obtain more information about this product by visiting our CTI Software web page.
Monitor Remote Agents with Voice Logging
An important benefit of today's telecommunications advancements is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our call recording system, combined with our PACER call center phone system, is an important tool for managing the performance of remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent page.