Call Routing Software and Auto Attendant Systems
Database Systems Corp. (DSC) is a leading provider of call center phone systems including auto attendant software and call routing systems.
800 phone numbers are very popular for service and sales organizations. They allow your customers and prospects to call you anywhere in the country at no charge, 24 hours a day.
Our auto attendant software and call routing system adds another dimension to our call center phone systems.
An auto attendant with Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and can route calls to either in-house service agents or transfers the caller to an outside extension.
It enhances our current robust features of predictive dialing, ACD, and digital call recording.
This phone attendant system acts as an answering service, front ending your phone, collecting useful information from a caller before the call is transferred to an agent.
And our auto attendant call routing system could fulfill the callerís request without a transfer.
The Pacer and Wizard call routers give your organization a 24 by 7 capability, providing around-the-clock information to your callers.
By responding to prompts provided by our auto attendant software, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity and, if necessary, determine the best service representative to handle this request using our auto attendant technology.
Database Systems Corp. also supports an analog phone line call router system. Now we can provide your organization with a cost effective and very affordable automatic phone answering system.
Contact DSC for a FREE analysis and to learn more about our phone attendant and call routing systems.
Auto Attendant Systems
DSC offers an affordable and expandable automatic phone answering system. This 4 line call routing system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit.
You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.
DSC provides auto attendant software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Telephone surveys can be put together in a logical and simple fashion.
Phone System Demonstrations
Database Systems Corp. has prepared a full length presentation of our PACER phone system with IVR features that you can easily download and view. Included in this presentation are several different Auto Attendant presentations and PACER campaign demonstrations along with an explanation of our IVR capability with online reports. This presentation includes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our PACER demonstration.
The Benefit of Auto Attendants
Auto attendant software and call routing phone systems can reduce customer service costs and enhance your organization by:
Such benefits can show an immediate return on investment and make any organization more productive.
- Providing Complete 800# and toll free service
- Analog Phone Answering Services
- Extending hours of operation (24 by 7)
- Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
- Speeding response times to callers
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of organizational turnover
Phone Attendant "OPEN" IVR
Most auto attendant call routing systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER auto attendant systems operate in a client/server environment and the script that controls our call routing systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This auto attendant with IVR program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The call routing system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.
IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software APIís. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.
Call Routing Applications
These are just a few applications for call routing systems:
- Customer Service
- Find Nearest Stores
- Political Surveys and Polls
- Field Service Dispatch
- Literature Fulfillment
- Employee Testing and Evaluation
- Order Entry
- Credit Card Processing
- Order Status
- Clinical Trial IVR
- Voice Mail
- Customer Surveys
- Employee Benefit Surveys
- Market Research Surveys
- Message and Recording Services
- Locator Services
- Inventory Confirmation
- Account Status
- Lead Generation & Capture
- Phone Contests and Opinion Polls
Professional Voice Recording
To achieve the optimal results from your auto attendant application, consider using our professional voice recording services.
We have contracted with key professional voice talents that you can sample by visiting our Voice Overs and Voice Over Talent web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
Auto Attendant and Call Router Features
- IVR Client/Server Architecture
- Digital and Analog Phone Support
- Play Music On Hold
- Call Outside Line and Transfer IVR Call
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record IVR Caller Message and Store
- User Navigation and Selection
- IVR Voice Mail
- Route Caller to Selected IVR Agent Groups
- C or C++ IVR library
- IVR EZTRAN Flow Control
- Database Access and Update
- IVR Text To Speech Software (TTS)
- Mix IVR Messages and Text
- IVR Response Logging and Reports
- using 1 800 Number Service and Toll Free systems
- DNIS Controlled
- Multiple IVR Scripts
- IVR Play Message and Prompt
- Interactive Voice Response Phone Key Input
Auto Phone Attendant Product Information
Contact DSC to learn more about phone attendant systems and call routing auto attendants.