Smart Autodialer System
Database Systems Corp. (DSC) is a leading provider of advanced call center technology including phone systems and autodialers.
Our PACER and WIZARD phone systems are state-of-the-art autodialers that can process inbound and outbound phone calls for small to large call centers.
Calls are either initiated by the autodialer or accepted from the outside and distributed in an intelligent fashion to your service agents using ACD systems.
Developed with industry standard components (Dialogic, Intel, and Windows), our phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost.
And the PACER digital phone system has auto dialer capability that cannot be found in most of these larger phone systems. With the optional IVR systems available with the our phone, callers can perform self-help functions without speaking with your agents by making simple selections using the keypad on their phone sets.
Plus the PACER auto dialers can connect calls to your employees who are working at home or in remote offices.
DSC phone systems also support analog phone lines. Our WIZARD auto dialers can perform inbound and outbound functions using analog lines.
Contact DSC for a FREE analysis and quote and to learn more about our autodialer phone systems.
Customer Profile - American Red Cross
"Each year, the American Red Cross responds immediately to more than 70,000 disasters, including house or apartment fires (the majority of disaster responses), hurricanes, floods, earthquakes, tornadoes, hazardous materials spills, transportation accidents, explosions, and other natural and man-made disasters." - www.redcross.org
The American Red Cross chose Database Systems Corp. to provide our autodialer system for use during emergency notification. The Red Cross uses this system for internal phone notification to contact its key employees and emergency response personnel during a disaster. Using our inbound IVR included with this emergency broadcast system, Red Cross personnel can record messages over the phone and transmit these messages to selected groups.
What Is Autodialing?
The PACER and WIZARD autodialers call numbers from a computer managed list and distribute these calls to you agents.
There are several types of autodialing.
- Voice Message Broadcasting allows you to make large volumes of phone calls. A recorded message is played to the call recipients or left on an answering machine.
This is ideal for community or emergency announcements or programs that don't require caller interaction.
- Preview dialing allows your phone agents to view the call information prior to the call being placed.
The agent can decide not to initiate the call.
- Progressive dialing passes the call information to the agent at the same time the number is being dialed by the phone dialer.
The agent usually has a few seconds to view the call information, but cannot stop the call process.
- A Predictive dialer is more sophisticated because the phone dialer
automatically calls several numbers and only passes a call to your agent when a person has been contacted. This eliminates busy signals, answering machines, etc.
- Finally a Smart message dialer places calls, plays recorded messages and prompts, and passes the calls to your agents only when the called individual
requests a contact.
Complete Autodialer Systems
Database Systems Corp. offers an affordable and expandable analog autodialer and inbound phone system. This 4 line autodialing system includes our voice message and broadcast WIZARD VB software or comes optionally with our comprehensive software development toolkit.
Develop your own system or we can provide a custom message broadcasting application. These applications can be easily ported to our PACER digital T1 phone system when your call volume requires a larger system.
Our entry level autodialer supports 4 outbound analog phone lines for message broadcasting. This system can be easily expanded by adding agent lines and software to support a small call center operation including complete CRM applications and predictive dialing solutions.
We provide our desktop softphone and API development kit for customizing your PC or Web applications. Automatic phone applications can be developed quickly. This entry level system also supports ACD and IVR for distributing inbound calls to your agents.
FTC Compliant Automatic "Opt Out" Features
Due to FTC regulations, it is now more important than ever that your autodialer gives call recipients the option to be removed from your calling lists.
Your agents can now simply press a key if the call recipient no longer wishes to receive calls from your organization. Our autodialer has an automatic "Opt Out" option that lets the recipient of a voice message simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in our phone dialer. Subsequent phone lists will be checked against this DNC file.
Additionally, the FTC requires a caller ID be provided with all telemarketing related calls. This number can be answered automatically by our integrated Opt Out program and the caller can remove the phone number by simply entering it on the touchphone keypad.
This totally automatic "Opt Out" process requires no human intervention and satisfies the new FTC rules.
Smart Voice Message Dialing
Predictive dialing saves you time and money because the phone dialer is eliminating non-productive calls. But the PACER autodialers can go even further.
Using our Smart Predictive Dialing features, the PACER phone dialers can pre-qualify calls and only pass calls to your agents that express an interest.
Since more than 90% of predictive calls result in "No Interest", your call center can realize tremendous productivity savings. Combining predictive and IVR features with our Text To Speech software, the PACER phone dialer plays a pre-recorded message and lets the called individual make touchphone selections to continue.
They can talk with an agent, request a call back, or even leave a recorded message.
It is important that your dialer support these various types because all calling campaigns do not fit just one dialing scheme. Business to business (B2B) campaigns generally
are far more productive using preview and progressive dialing, whereas predictive dialing can be very effective in business to consumer (B2C) campaigns.
CRM and Call Center Autodialers
The PACER autodialers offer you a wide range of connectivity. Telemation, our CRM Software system, is a complete turnkey contact management system that is fully integrated with our PACER autodialers.
This award winning application offers you order entry, contact management, call history, scripting, fulfillment features and much more.
Our Phone Dialer CTI software, on the other hand, is an application library that lets you link your PC, Web, or Windows applications directly to our phone system. Applications can be launched after calls are connected using dialed number, caller id, predictive dialing, etc.
Autodialer Software Demonstrations
Database Systems Corp. has prepared a full length presentation of our PACER autodialers with CTI software and softphone that you can easily download and view. Included in this presentation are several different CRM and PACER campaign demonstrations along with an explanation of our CTI capability with online reports. This presentation includes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of PACER Automatic Dialers.
Inbound Call Distribution and Call Recording
The PACER and WIZARD phone system is far more than just an automatic dialer and outbound phone system. The PACER phone dialers have complete inbound call distribution capability including an ACD system and an optional IVR system.
Callers can be prompted to enter an account number, type of service required, etc. and our phone systems will provide the requested information or transfer the caller to the appropriate service agent.
The PACER and WIZARD phone systems can blend all of these tasks together, making your call center a complete and powerful service center. Reports from our phone dialers can be obtained quickly and easily, giving you an accurate and timely view of your center's operation.
Plus all or selected inbound and outbound calls can be recorded for quality assurance and legal purposes.
Voice Messaging Feature
Besides connecting calls to agents, our phone dialers can leave voice mail messages on answering machines or pre-recorded messages with individuals. This gives you the added capability to broaden the reach of your marketing system. For further information, visit our Voice Broadcasting web page.
Autodialer Software with Remote Agents
An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER call center phone dialers, combined with our CRM application software and computer telephony products, fully support remote agents.
Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.
To obtain additional information about our remote agent capability with our phone dialers and autodialers, view our Remote Agent page.
Autodialer Software Features
- Digital and Analog Phone Line Support
- Preview, Progressive and Predictive Dialing
- Comprehensive List Manager with Data Import
- Automatic Call Distribution (ACD systems) with ANI and DNIS recognition
- Interactive Voice Response (IVR systems)
- Autodialers with Voice Recording System
- Comprehensive Supervisor Command and Control System
- Agent Monitoring and Control
- Autodialers and Remote Agents (work at home employees)
- Fully integrated with our CRM application TELEMATION
- Softphone integration to CTI enable your existing applications
- Report and Graphical presentation of historical phone data
Autodialer Product Information
Contact DSC to learn more about our autodialer and automatic phone dialer software.