Complete IVR Systems
DSC is a leading IVR vendor and now offers an affordable and expandable Interactive Voice Response (IVR) phone system. Features include our easy to use
IVR Wizard software that leads you step by step through the development of your own custom phone applications. You can program your own system or we can provide you with a custom IVR application.
These applications can be easily ported to our digital T1 IVR platform (PACER) when your call volume requires a larger system.
Here are just a few of the features
Options and Upgrades Include:
- 4, 8, or 12 Analog Line Configurations
- Office Environment (Monitor Optional)
- Intel/Dialogic Telephony Card(s)
- Windows OS IVR
- DSC IVR Software
- Multiple IVR Programs
- IVR Wizard Software
- Text To Speech Integration
- Touch Phone Navigation
- Information Service
- Call Recording
- Message Forwarding
- Dial Out Connectivity
- Outbound Voice Broadcasting Feature
- Music On Hold Upgrade
- LINUX, Unix, Windows Development Kit
- Custom IVR Application Development
Analog IVR Systems and Solutions
Database Systems Corp. provides a wide range of automatic phone answering systems including our analog IVR phone system that supports 1 to 12 analog lines at an affordable price. Our IVR product consists of industry standard Windows / Intel telephony hardware and our award winning IVR software.
Using our award winning IVR Wizard software, phone applications can be developed in minutes. Complex surveys and call routing can be easily developed using our software. And if your organization grows and requires digital T1 phone lines, your IVR applications can be automatically transferred to our digital IVR system known as the PACER phone system.
Interactive Voice Response (IVR)
Interactive voice response is the technology that automatically answers your phone system with voice prompts and call routing.
IVR systems are very popular for service and sales organizations, allowing customers and prospects to call your organization anytime of the day.
An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either in-house service agents or transfers the caller to an outside extension.
Our affordable IVR includes as standard a text to speech converter, call recording, call transfer and email notification.
This IVRs Software and IVR system acts as an automatic answering service, front ending your phone, collecting useful information from a caller before the call is transferred to an individual if necessary.
And the IVR system could fulfill the callerís request without a transfer.
Our IVR software solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.
IVR Wizard Speeds Application Development
DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications.
Our IVR software lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool.
DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.
Award Winning IVR Software
Our award winning IVR software and phone system may be purchased, or we can provide your organization interactive voice response IVR Outsourcing at our own IVR call center.
This "Try before you buy" option lets you test market any IVR phone campaign quickly, and if successful, you can very easily bring this interactive voice response application in-house.
This also is a very cost effective alternative to acquiring your own IVR system if the call volume and activity does not warrant the expense of a new phone installation.
Features and Benefits of IVR
Interactive Voice Response systems can reduce service costs and enhance your operation.
Such benefits can show an immediate return on investment and make any call center more profitable.
- Analog Phone Line Support (2-12 lines)
- Upgrade Path to T1 (24 - 1000 lines)
- Extending hours of operation (24 by 7)
- Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
- Speeding response times to callers
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of personnel turnover
"OPEN" IVR Software
Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.
IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of interactive voice response software APIís. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.
For a complete listing of this software library, visit our IVR Software Manua web page.
IVR Software Applications
These are just a few applications for IVR systems:
- Employee Testing and Evaluation
- Order Entry
- Credit Card Processing
- Order Status
- Voice Mail
- Inventory Confirmation
- Account Status
- Customer Satisfaction Surveys
- Employee Benefit Surveys
- Market Research Phone Surveys
- Message and Recording Services
- Locator Services
- Customer Service
- Literature Fulfillment
- Lead Generation & Capture
- Phone Contests and Opinion Polls
Professional Voice Recording
To achieve the maximum results from your ivr phone applications, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our Voice Overs and Voice Over Talent web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
IVR Software Features
- IVR Client/Server Architecture
- IVR Wizard Development Tool
- LINUX, UNIX, and Windows Libraries
- DNIS Controlled
- Multiple IVR Scripts
- IVR Play Message and Prompt
- Interactive Voice Response Phone Key Input
- Play Music On Hold
- Call Outside Line and Transfer IVR Call
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record IVR Caller Message and Store
- User Navigation and Selection
- IVR Voice Mail
- Route Caller to Selected IVR Agent Groups
- C or C++ IVR library
- IVR EZTRAN Flow Control
- Database Access and Update
- IVR Text To Speech Software (TTS)
- Mix IVR Messages and Text
- IVR Response Logging and Reports
Contact DSC to learn more about our IVR Software and Interactive Voice Response Systems.