Database Systems Corp.
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computer telephony software predictive dialer

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ivr outsourcing call center products predictive dialing

Database Systems Corp. Call Center Products and Services

ivr outsourcing call center products predictive dialing Since the Company's inception in 1978, DSC has specialized in the development of software productivity tools, call center products, cti software with computer telephony interfaces, and call center predictive dialing systems with IVR software. These products have been developed to work in a local area network and over the internet. Although each of these products stands alone, they all work in a totally integrated fashion and are designed to provide you with a one stop call center solution. The following is a summary of these products and services.

Customer Relationship Management (CRM Software) Since 1987
- Robust and award winning CRM / e-CRM call center software that enables your agents to provide accurate and timely information to your customers
Call Center Phone System Since 1997
- Full featured call center phone system with predictive dialing, ACD, IVR and call recording. Supports CRM software, CTI software, and remote agents
Automatic Call Distribution (ACD Software) Since 1999
- Distribute inbound and outbound (predictive) calls based upon your business needs quickly and efficiently to meet your customer expectations
Interactive Voice Response (IVR Software) Since 2000
- System includes IVR software that plays voice prompts and accepts touchphone responses from callers. Provides database information and routes calls to your agents
Call Recording System Since 1999
- Digital call recording system that records voice phone conversations in an efficient manner. Easy retrieval of recordings available with utilities
Remote Agents and Remote Access Call Centers Since 2002
- Allow your employees to work from home giving you a competitive edge over traditional call centers and other businesses.
Computer Telephony Integration (CTI Software) Products Since 1991
- Software that enhances existing PC, Web, or Unix/Linux applications by embedding telephone functions directly within these programs
Window On the Web (WOW) Since 2001
- Thin client technology that lets programmers develop Windows applications that run on Unix, Linux, and PC servers
Network Development Kit (NDK) Since 1981
- Software package to develop database applications for today's Internet and network environments
Voice Broadcasting Systems Since 2002
- Combine predictive dialing and IVR software to broadcast messages. Play different messages to answering machines or individuals.
Emergency Alert Systems Since 2002
- 911Broadcast is our emergency alert and notification service. DSC provides both emergency broadcasting systems as well as outsourced services.
Telephone Reassurance Program Since 2005
- CARE (Call Reassurance) services and systems automatically call households (particularly the elderly) checking on residents to ensure they are OK. DSC also provides latchkey kids calling services for parents of home alone children.

NOTE: All of the above software and phone systems are in production and utilize various Microsoft WINDOWS operating systems as their base software platform.

Database Systems Corp. Call Center Products Demonstration

Database Systems Corp. has prepared full length presentations of its Call Center (including predictive dialing) and telecommunications products that you can easily download and view. Included are several different demonstrations of application development tools, CRM campaigns, and a presentation on our call center phone system (PACER) with predictive dialing. This presentation describes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web capabilities. Simply click on the graphic image to your left to download and view our Product demonstrations.

Product information is available in both PDF and printed HTML formats. For instructions how to download or print DSC product information, please see "Literature".

Contact DSC to learn more about our call center products including predictive dialing and voice broadcasting.