IVR Systems And Outsourcing Service
Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country.
Our IVR software adds another dimension to our already feature rich call center phone solutions.
An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet. It can then route calls to either in-house service agents or transfer the caller to an outside extension.
It enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording.
Our IVR solution is an automatic toll free phone answering system. It collects useful information from a caller before the call is transferred to an agent.
The IVR system (IVRS) could fulfill the callerís request without a transfer.
Our IVR software system gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.
By responding to prompts provided by our IVR system, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity and, if necessary, determine the best service representative to handle this request using our interactive voice response technology.
Database Systems Corp. (DSC) has developed IVR systems using Windows PC platforms and Dialogic IVR telecommunications boards. The PACER phone system supports multiple digital T1's with capacity from 24 to 1000 phone lines. And now DSC offers its sophisticated IVR software on our affordable analog phone systems - the WIZARD series with capacity of 1 to 24 lines.
Contact DSC for a FREE analysis and quote and to learn more about our IVR solutions and interactive voice response software and IVR hosting services.
Johns Hopkins University
"The Johns Hopkins University was the first research university in the United States. Founded in 1876, it was an entirely new educational enterprise. Its aim was not only to advance students' knowledge, but also to advance human knowledge generally, through discovery and scholarship." - www.jhu.edu
Researchers at Johns Hopkins University utilize our Custom IVR programming and interactive voice response IVR services to manage their automated student volunteer phone surveys. Johns Hopkins is collecting behavioral information over an extended period of time for long term health care research.
IVR Solutions and Services
Our award winning IVR system and IVR software is available for purchase or we can provide your organization interactive voice response IVR Outsourcing at our own IVR call center.
This "Try before you buy" option lets you develop any toll free service calling campaign quickly, and if successful, you can very easily bring this interactive voice response application in-house.
Hosted IVR also is a very cost effective alternative to acquiring your own IVR system, if the call volume and activity does not warrant the expense of a new phone installation.
The Benefits of IVR
Interactive Voice Response systems can reduce customer service costs and enhance a call center by:
Such benefits can show an immediate return on investment and make any call center more profitable.
- Complete 800# and Toll free inbound service
- Analog phone answering systems
- IVR / ACD Integration
- Extending hours of operation (24 by 7)
- Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
- Speeding response times to callers
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of call center agent turnover
Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR Applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.
IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software APIís. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.
For a complete listing of this software library, visit our IVR Software web page.
XML Push Automatic Phone Messaging
The DSC IVRS fully supports XML Push client/server applications.
Application servers can now send XML protocol messages to our phone messaging system to automatically dial a number and play a recorded message.
Text messages can be transmitted and converted to a voice message using our text to speech application software.
Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability.
IVR Applications and Benefits
These are just a few applications for hosted IVR systems:
- Customer Satisfaction Surveys
- Employee Testing and Evaluation
- Order Entry
- Credit Card Processing
- Order Status
- Voice Mail
- Inventory Confirmation
- Account Status
- Medical and Clinical Trials
- Employee Benefit Surveys
- Market Research Surveys
- Message and Recording Services
- Locator Services
- Voice Broadcasting Call Routing
- Customer Service
- Literature Fulfillment
- Lead Generation & Capture
- Political Polls and Surveys
- Nearest Store Locators
- Phone Contests and Political Opinion Polls
IVR Professional Voice Recording
To achieve the maximum results from your ivr phone programs, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our Voice Overs and Voice Over Talent web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
IVR Solution Information
Contact DSC to learn more about interactive voice response and our ivr software and ivr system.