Smart Automated Telephone Dialers
The PACER and WIZARD automated dialers are state-of-the-art telecom servers that handle inbound and outbound phone calls for small to large call centers.
The PACER system is our digital phone system for medium to large scale phone centers, whereas our WIZARD phone system is an analog phone line system. Calls are either initiated by the telephone dialer or accepted from the outside and distributed in an intelligent fashion to your service agents using ACD systems.
Developed with industry standard components (Dialogic, Intel, and Windows), our PACER phone dialer software has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And the PACER and WIZARD have auto dialer capabilities that cannot be found in most of these larger phone systems. With the optional IVR systems available, callers can perform self-help functions without speaking with your agents by making simple selections using the keypad on their phone sets. Plus the PACER phone system can connect calls to your employees who are working at home or in remote offices.
What Is Auto Phone Dialing?
Automatic telephone dialing is a feature of the PACER and WIZARD automatic dialers where phone numbers
from a computer managed list are automatically called and distributed to you agents.
There are several types of telephone dialing. Preview dialing allows your phone agents to view the call information prior to the call being placed.
The agent can decide not to initiate the call. Progressive dialing passes the call information to the agent at the same time the number is being dialed.
The agent usually has a few seconds to view the call information, but cannot stop the call process. A Predictive Dialer is more sophisticated because the dialer
automatically calls several numbers and only passes a call to your agent when a person has been contacted. This eliminates busy signals, answering machines, etc.
Finally Smart telephone dialers place calls, play recorded messages and prompts, and pass the calls to your agents only when the called individual
requests a contact.
FTC Compliant "Opt Out" Features
More than just "Do Not Call" list verification. Like some dialers, we fully support a Do Not Call list check prior to calling your phone lists. However, another important FTC regulation is all but ignored by most predictive dialers.
Since Congress passed the new FTC regulations, it is now more important than ever that your automatic dialer gives call recipients the option to be removed from your calling lists.
Your agents can now simply press a key if the call recipient no longer wishes to receive calls from your organization. Our auto message dialer has an automatic "Opt Out" option that lets the recipient of a voice message simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in our dialer. Subsequent phone lists will be checked against this DNC file.
Additionally, the FTC requires a caller ID be provided with all telemarketing related calls. This number can be answered automatically by our integrated Opt Out program and the caller can remove the phone number by simply entering it on the touchphone keypad.This completely automatic "Opt Out" process requires no human intervention and satisfies the new FTC rules.
Smart Message Telephone Dialing
Predictive dialing saves you time and money because the phone system is eliminating non-productive calls. But the PACER auto phone system can go even further.
Our telephone dialers can simply play messages to the called individual (or answering machine). Using Smart Predictive Dialing features, the PACER and WIZARD telephone dialers can pre-qualify calls and only pass calls to your agents that express an interest.
Since more than 90% of predictive calls result in "No Interest", your call center can realize tremendous productivity savings. Combining Predictive Dialer functions and IVR voice and menu features with our Text To Speech Software, the PACER telephone dialer plays a pre-recorded message and lets the called individual make touchphone selections to continue.
They can talk with an agent, request a call back, or even leave a recorded message.
It is important that your dialer support these various types because all calling campaigns do not fit just one dialing scheme. Business to business (B2B) campaigns generally
are far more productive using preview and progressive dialing, whereas predictive dialing can be very effective in business to consumer (B2C) campaigns.
CRM and Telephony Connection
The PACER telephone dialer system offers you a wide range of connectivity. Telemation, our CRM Software system, is a complete turnkey contact management system that is fully integrated with our PACER automatic dialers.
This award winning application offers you order entry, contact management, call history, scripting, fulfillment features and much more.
Our CTI Software, on the other hand, is an application library that lets you link your PC, Web, or Windows applications directly to our telephone dialer. Applications can be launched with our phone dialer software after calls are connected using dialed number, caller id, automatic dialer and predictive dialing, etc.
PACER Telephone Dialer Demonstrations
Database Systems Corp. has prepared a full length presentation of our PACER automatic dialers with CTI software and softphone that you can easily download and view. Included in this presentation are several different CRM and PACER campaign demonstrations along with an explanation of our CTI capability with online reports. This presentation includes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of PACER Automatic Dialers.
Inbound Call Distribution and Call Recording
The PACER and WIZARD phone system is far more than just an automatic dialer and outbound phone system. These telephone dialers have complete inbound call distribution capability including an ACD system and an optional IVR system. Callers can be prompted to enter an account number, type of service required, etc. and the PACER autodialing software system will provide the requested information or transfer the caller to the appropriate service agent. The PACER automatic dialers can blend all of these tasks together, making your call center a complete and powerful service center. Reports from our telephone dialers can be obtained quickly and easily, giving you an accurate and timely view of your center's operation. Plus all or selected inbound and outbound calls can be recorded for quality assurance and legal purposes.
Voice Messaging Feature
Besides connecting calls to agents, the PACER telephone dialers can leave voice mail messages on answering machines or pre-recorded messages with individuals. This gives you the added capability to broaden the reach of your marketing system.
Automatic Telephone Dialer Software and Remote Agents
One of the important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate this capability. Our PACER call center telephone dialers, combined with our CRM application software and computer telephony products, fully support remote agents.
Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.
To obtain additional information about our remote agent capability with our telephone dialers, view our Remote Agent page.
Automatic Telephone Dialer Applications
Automated telephone dialers have a wide variety of applications within both commercial and government activities:
Telephone dialing provides you with significant Benefits:
- Debt Collection with Automated Dialers
- Customer Service: Follow-up
- Fund Raising Autodialing
- Outbound Telemarketing
- Appointment Reminders
- Market Research using Automatic Dialer
- Automated Dialers and Community Alerts
- Cost Savings
- Improved Control
- Efficient Use of Resources
- Maximized Productivity
PACER and WIZARD Telephone Dialer Features
- Voice Recording and Automatic Dialer System
- Comprehensive Supervisor Command and Control System
- Phone Dialer Software with Agent Monitoring and Control
- Remote Agent (work at home employees)
- Preview, Progressive and Predictive Dialing
- Comprehensive List Manager with Data Import
- Automatic Call Distribution (ACD systems) with ANI and DNIS recognition
- Interactive Voice Response (IVR systems)
- Fully integrated with our CRM application TELEMATION
- Softphone and autodialing software integration to CTI enable your existing applications
- Report and Graphical presentation of historical automatic dialer information
Contact DSC to learn more about our autodialing software and automatic dialer technology.