Computer Telephony Solutions
Database Systems Corp. is a leading provider of call center software and computer telephony integration products and services including our award winning call center phone systems.
Computer telephony integration software from DSC is a rich set of telephony software library routines that enable your application programs to control your phone system.
Our computer telephony software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER phone system with the custom functionality of your Windows, Unix or Web applications.
Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our telephony software.
The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
Contact DSC to learn more about computer telephony software and phone systems.
Computer Telephony Soft Phone
Computer telephony software is a rich set of phone software library routines that enable application programs to control your phone system.
This comprehensive CTI software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our robust phone system with the custom functionality of your Windows, Unix or Web applications.
Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software.
Our predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
Computer Telephony Software Features
- Launch PC/WEB applications - Specific PC, Unix or Web applications can be automatically launched using our telephony software based upon data provided by your phone system.
- Caller Identification (Caller ID or ANI) - Using our telephony software, information from your existing caller database appears on-screen when your telephone rings and remains on the screen during the call.
- Called Number Identification (DNIS) - With each call, special campaign information can be displayed from the application based upon the number dialed by the caller.
- IVR Collected Information - Vital information collected by your phone system from the caller can be passed to your application by our telephony software. Our computer telephony integration software manages this process and free agents to be more productive.
- Automated Dialing of Outgoing Calls - You may point and click any phone number in your computer database or Softphone. Your telephone then dials the call - a must for maximizing the productivity of outbound telemarketing or call center service desks.
- Predictive Dialing - To further increase the productivity of your call center, calls can be launched from the PACER dialer and connected to your agents using our computer telephony software.
- Online Reporting - Database Systems Corp CTI includes a comprehensive online reporting system plus the ability to customize reports and graphs to your specific needs through our telephony software.
Computer Telephony Demonstrations
Database Systems Corp. has prepared a full length presentation of our PACER phone system with computer telephony software and softphone that you can easily download and view.
Included in this presentation are several different CRM and PACER campaign demonstrations along with an explanation of our CTI telephony software capability with online reports.
This presentation includes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on computer telephony software with remote agents and web integration.
Simply click on the image to your right to start the download process of our PACER and CTI demonstration.
Computer Telephony and Remote Agents
An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our computer telephony software, combined with our PACER call center phone system, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees.
The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent page.
Telephony Online Reports
A key feature of our computer telephony software system is the ability to generate real time reports and graphs. This important measuring system helps you observe and control the performance of your call center and phone system with clear and meaningful displays. Graphs and charts of operational statistics let you measure the effectiveness of each user and campaign. Reports and graphs include both inbound and outbound statistics. The information contained in each of these reports can be downloaded into a spreadsheet format for individually customized reporting. A complete sample of the reporting capability of our computer telephony software can be seen by clicking on the graphic to your right.
Computer Telephony Products
Database computer telephony software products include our Universal Phone System (UPS) that links various industrial phone systems with applications programs using computer telephony integration software. Our PACER phone system is one of several PBX systems supported by the UPS. The DSC Universal Softphone is just one application that works with this system. It is a stand-alone PC application that communicates with any phone system supported by the UPS. Finally, DSC provides a rich set of computer telephony software routines that can be embedded in your existing PC or Web applications that perform a wide range of computer telephony software functions.
Embedded Computer Telephony Functions
DSC computer telephony software includes a rich set of phone functions that can be used within any existing PC or Web application. The following are just a few of our telephony software functions that can be performed by these routines:
For an up-to-date list of CTI software functions, visit our CTI Softphone Library web pages.
- Phone System Login and Logout
- Remote Agent Login
- Make outgoing phone calls
- Receive incoming calls
- Transfer calls
- Monitor calls
- Place Calls ON/OFF hold
- Voice Mail Retrieval
- Record Calls
- Record Call History
- Play messages
- Direct calls to phone system IVR
- Place outside call and transfer call
- Accept calls directed from IVR with Text To Speech Software
Computer Telephony Solution Information
Contact DSC to learn more about computer telephony integration and our computer telephony solutions.