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predictive dialers and crm software
computer telephony software predictive dialer

IVR Services
Automatic Call Distribution
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Predictive Dialer
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Computer Telephony Software

predictive dialers and crm software
computer telephony software predictive dialer

800 Number Systems
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predictive dialers and crm software
computer telephony software predictive dialer

Automated Phone Survey Software
Customer Survey Software
B2B Software Business To Business
Church Events Announcements
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Business Phone Systems
Debt Collection Predictive Dialers
Human Resources Software
Financial Services Marketing
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Call Congress / Roll Call Phone Dialer
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Reminder System

predictive dialers and crm software

CTI Reports and ACD Reports

ivr reports voice broadcast reports
Database Systems Corp. ~ VB Report Gallery

Return To Control Center

Call Summary

Final Call Report

Detail Call Report

Day Of The Week

Calls By Location

Undelivered Calls

Call Duration Report

Calls By Area Code

Bad Numbers

Download Report Data

IVR Report Samples

Database Systems Corp. also provides IVR Reports and Graphs as well.

Product Information

Contact DSC to learn more about our cti reports and acd reports.

Computer Telephony Integration

cti software computer Computer Telephony Integration (CTI) is a science that enables computers to know about and control telephony functions such as making and receiving voice, fax, and data calls with telephone directory services and caller identification. The integration of telephone and computer systems is a major development in the evolution of the automated office.

Computer Telephony is not a new concept. Such links have been used in the past in large telephone networks but only dedicated call centers could justify the costs of the required equipment installation. Primary telephone service providers are offering information services such as Automatic Number Identification and Dialed Number Identification Service on a scale wide enough for its implementation to bring real value to business or residential telephone usage.

A new generation of applications (middleware) is being developed as a result of standardization and availability of low cost computer telephony links.

Database Systems Corp. (DSC) offers both computer telephony phone servers (phone systems with computer telephony features that take advantage of CTI) as well as CTI software that can be embedded in your computer applications.

Computer Telephony Software Enhances Existing Applications

computer telephony integration Database Systems provides Computer Telephony Integration CTI software that is a rich set of phone software library routines that enable application programs to control your phone system.

Our CTI software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER phone system with the custom functionality of your Windows, Unix or Web applications.

The PACER and WIZARD predictive dialers can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.