Virtual Call Center Software
Call Center Software Demos
Voice Broadcasting IVR Solution CTI Software CRM Software Internet Phone Software Phone Dialer
Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software.
Our predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
Virtual PBX and Call Center Phone SystemThe heart of your virtual call center is the phone system. Our PACER (digital) and WIZARD (analog) phone system is a virtual PBX that supports call center remote agents that log in from remote offices or from home. This system tracks each agent separately and can route inbound calls to these agents as if they were working locally.
Likewise, remote agents can initiate outbound calls and PACER and WIZARD can even route predictive dialer calls to these same agents. This telecommuter phone system has voice monitoring capability that lets your supervisors audit the quality of the remote agents, ensuring that the service and support provided by your remote agents are of the highest standards.
Using "Smart" Predictive Dialing features, the PACER and WIZARD can pre-qualify prospects and only pass calls to your local or remote agents that express an interest. Since more than 90% of predictive calls result in "No Interest", your organization can realize tremendous savings. Combining predictive and IVR features, the PACER or WIZARD plays a pre-recorded message and lets the called individual make touchphone selections to continue. They can talk with an agent, request a call back, or even leave a recorded message.
CRM Applications with Work At Home AgentsRemote agent login and full remote agent telephony are standard features of our award winning CRM application, Telemation. Telephone functions and call recording are some of the many features available within this product. Complete contact management, call history, order entry, literature fulfillment are just a few of the applications that can be managed using this call center software system. Telemation campaigns can be developed with telephony features defined on a campaign wide basis as well as per individual agent. Plus Telemation lets you provide your agents with selective telephone functions including a call record button.
Voice Broadcasting with IVR and Call RecordingThe PACER phone system supports our sophisticated interactive voice response (IVR) system that lets your phone system answer caller questions on its own, without the need for operator intervention. Of course, if the caller wishes to speak with an agent, PACER can transfer the call to the next available local or remote agent. The call recording system can be used to record two way calls or simple messages left by callers. Likewise, with our Voice Broadcasting System, the contacted party can be prompted to leave a recorded message after listening to a message left by the PACER IVR phone system. This message recording feature greatly improves the productivity of your call center agents while adding flexibility to your calling campaigns.
Virtual Call Center Savings and Benefits
Product Demonstrations and Information
Contact DSC to learn more about our virtual call center and telecommuting products.
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Last modified: 2017.