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SOHO Small Office / Home Office Technology

remote agent call center telecommuter Database Systems Corp. offers products and services that support work at home employees and home business operators. These products include our SOHO (Small Office / Home Office) phone systems and call center application software.

With technology from DSC, the concept of a virtual call center is now a practical reality. Consider having your employees accepting and making calls from remote offices or even from home. Also consider having monitoring and control technology in place to make this scenario possible. Even your supervisors can be working from home as well. Also consider having an office phone system that answers your customer inquiries on its own, but with agents available if needed.

Contact DSC for a FREE analysis and quote and to learn more about our small office home office products and services.

Automatically Contact Your Clients

This business phone system can even contact your customers or prospects automatically with announcements and alerts. Our voice message broadcasting is a standard feature of this flexible office phone system.

This is all possible with our small office phone systems and supporting contact management and computer telephony software. No longer will your business be hampered by factors such as bad weather preventing your employees from commuting to work. Your employees can even keep working with some illness or family condition that would typically stop them from coming into the office. You can now hire (and retain) some of your best employees who are unable to commute to work on a regular basis. And growth is limited only by your ability to add technology or people, not office and parking space.

Expand Your Employment Opportunities

Allowing your employees to work from home gives you a competitive edge over traditional call centers. You can hire highly qualified individuals who could not otherwise commute to your center. Handicapped individuals, single parents and the elderly can now become an integral part of your remote workforce using this SOHO technology.

Office Phone Systems

DSC now offers an affordable and expandable office phone system that supports remote agents and soho work environments. Features include remote agent call distribution with auto dialing, call recording, IVR and voice broadcast applications. This 4 line system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit. You can program your own system or we can provide you with a custom IVR or Voice Broadcasting application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. This system can be easily upgraded with agent cards to support a small call center. Simply record your phone prompts and fill in the blanks. Telephone surveys can be put together in a logical and simple fashion.

Office Phone System Demonstration with Remote Agents

Database Systems Corp. has prepared a full length presentation of our small office phone system with CTI software and softphone that you can easily download and view. Included in this presentation are several different CRM and PACER campaign demonstrations along with an explanation of our CTI capability with online reports. This presentation includes PACER's robust features plus a tutorial on different calling techniques. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our PACER and CTI demonstration.

Small Office Phone System

soho office phone systems The heart of a virtual call center is the phone system. Our Predictive Dialer phone system supports call center remote agents that log in from remote offices or from home. PACER tracks each telecommuter agent separately and can route inbound calls to these agents as if they were working locally. Likewise, remote agents can initiate outbound calls and PACER can even route predictive dialer calls to these same telecommute agents. This telecommuter phone system has voice monitoring capability that lets your supervisors audit the quality of the remote agents, ensuring that the service and support provided by your remote agents are of the highest standards.

Using "Smart" Predictive Dialing features, the PACER can pre-qualify prospects and only pass calls to your local or remote agents that express an interest. Since more than 90% of predictive calls result in "No Interest", your organization can realize tremendous savings. Combining predictive and IVR features with our Text To Speech Software, the PACER plays a pre-recorded message and lets the called individual make touchphone selections to continue. They can talk with an agent, request a call back, or even leave a recorded message.

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CRM Applications for the Small Office

Remote agent SOHO capability is a standard feature of our award winning CRM Software, TELEMATION. Telephone functions and call recording are some of the many features available within this product. Complete contact management, call history, order entry, literature fulfillment are just a few of the applications that can be managed using this call center telecommuting software system. Telemation campaigns can be developed with telephony features defined on a campaign wide basis as well as per individual agent. Plus Telemation lets you provide your agents with selective telephone functions including a call record button.

Small Office Phone System Features

IVR Interactive Voice Response and Voice Message Broadcasting

soho telecommuting software Our call center phone system has a sophisticated IVR system that lets your phone system answer Toll Free phone caller questions on its own, without the need for operator intervention. Of course, if the caller wishes to speak with an agent, this phone system can transfer the call to the next available local or remote agent. The call recording system can be used to record two way calls or simple messages left by callers. Likewise, with our Voice Broadcasting System, the contacted party can be prompted to leave a recorded message after listening to a message left by the PACER IVR phone system. This message recording feature greatly improves the productivity of your call center agents while adding flexibility to your calling campaigns.

SOHO Call Center Savings and Benefits

  • Increased energy conservation
  • More motivated and content work at home employees
  • Less office space and resource requirement
  • More productive and efficient telecommuter workforce
      [reduce wasted travel time]
  • Broader telework force recruiting base
  • Increased worker retention
  • Remote office interoperability
  • Less impact from weather conditions
  • Reduced telecommuter sick leave
  • Easier peak business workforce management
  • Decreased environmental impact
      [no commute means zero vehicle emissions]

SOHO Product Information

Contact DSC to learn more about our small office phone systems and SOHO applications.