Interactive Voice Response Technology
IVR Solutions - Digital / Analog Phone Systems
Database Systems Corp. is a recognized leader in providing call center technology products and services including our award winning IVR development solutions.
Toll free number answering services are very popular for service and sales organizations. These allow customers and prospects alike to call your organization anywhere in the country at any time.
Our IVR system (IVRs) adds another dimension to our call center phone system solutions.
An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet. It can then route calls to either in-house service agents or transfer the caller to an outside extension.
This feature enhances our call center phone system's current robust features of auto dialing, voice broadcasting, call distribution, and digital call recording.
Our IVR solution is an automatic toll free call answering software system. It collects useful information from a caller before the call is transferred to an agent.
The IVR system could fulfill the callerís request without a transfer.
Our IVR design software system gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.
Our PACER interactive voice response system supports multiple digital T1's with capacity from 24 to 1000 phone lines. And now DSC offers its sophisticated IVR software on our affordable analog phone systems - the WIZARD series with capacity of 1 to 24 lines.
Contact DSC to learn more about our IVR solutions including our interactive voice response systems.
Complete IVR Systems
DSC now offers an affordable and expandable IVR solution. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit.
You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.
DSC provides interactive voice response software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Telephone surveys can be put together in a logical and simple fashion.
IVR Software Features
- IVR Client/Server Architecture
- Multiple Digital T1 Support (24 - 1000 lines)
- Analog Solution (1 - 24 lines)
- Analog and Digital Phone Line Support
- 800 Phone Answering Services
- DNIS Controlled
- Multiple IVR Scripts
- IVR Play Message and Prompt
- Interactive Voice Response Phone Key Input
- IVR EZTRAN Flow Control
- Database Access and Update
- IVR Text To Speech Software (TTS)
- Mix IVR Messages and Text
- Play Music On Hold
- Call Outside Line and Transfer IVR Call
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record IVR Caller Message and Store
- User Navigation and Selection
- IVR Voice Mail
- Route Caller to Selected IVR Agent Groups
- C or C++ IVR library
- IVR Response Logging and Reports
- Linux IVR Support
- Unix and Windows IVR Software
IVR Solutions and Services
Our award winning IVR system and IVR software is available for purchase or we can provide your organization interactive voice response IVR Outsourcing at our own IVR call center.
This "Try before you buy" option lets you develop any Toll Free Service campaign quickly, and if successful, you can very easily bring this interactive voice response application in-house.
Hosted IVR also is a very cost effective alternative to acquiring your own IVR system, if the call volume and activity does not warrant the expense of a new phone installation. DSC also provides comprehensive IVR consulting services using our experience programming staff.
IVR Wizard Simplifies Development
DSC provides IVR solutions including our IVR wizard development tool for creating interactive voice response applications.
Our IVR software lets you increase IVR development productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool.
DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.
Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software.
The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
"OPEN" IVR Solutions
Most IVRS are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.
IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software APIís. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.
For a complete listing of this software library, visit our IVR software manual web page.
XML Push Automatic Phone Messaging
Our IVR system fully supports XML Push client/server applications.
Application servers can now send XML protocol messages to our phone system to automatically dial a number and play a recorded message.
Text messages can be transmitted and converted to a voice message using our text to speech application software.
Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability.
IVR Solution Information
Contact DSC to learn more about ivr solutions including IVR software and IVR phone systems.