Contact Center Technology Software and Phone Systems
Database Systems Corp. (DSC) provides contact center technology and software solutions as well as contact center phone systems for the modern call center.
Contact center software applications include CRM software and computer telephony integration systems. These products help contact center agents communicate effectively with your clients and prospects.
Call back information is maintained as well as customer profiles that assist your marketers when
on the phone. Our contact center phone system is perfectly matched with this software to provide your organization with the most effective contact center technology available. Using these advanced products, your employees can work at a central location or from home.
Contact DSC for a FREE analysis and quote and to learn more about these call center solutions.
CRM Software with Telephony and Web Integration
Our contact center software solution, Telemation, is CTI enabled with our call center phone system which features outbound predictive dialing and inbound call distribution (ACD) and Interactive Voice Response (IVR). This phone system supports Text To Speech capability.
Telemation supports screen pops with DNIS, Caller ID (ANI), and IVR collected information.
But that’s just the beginning. Telemation can perform virtually any phone function. And you can empower your customers with self-help call center functions from your web site. With the PACER IVR and Web enabling features, your call center can now be a 24 by 7 operation without added personnel expense.
The following is a demonstration and description of our contact center technology products.
Contact Center Technology Demonstrations
Database Systems Corp. has prepared full length presentations of its contact center and telecommunications products that you can easily download and view. Included are several different demonstrations of application development tools, CRM campaigns, and a presentation on our contact center phone system (PACER). This presentation describes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web capabilities. Simply click on the graphic image to your left to download and view our Product demonstrations.
CRM Customer Contact Center Software
TELEMATION is a contact center software application employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate contact centers. The package has extensive CTI features and is fully integrated with our PACER phone system. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop contact center solutions quickly using the robost features found in the Telemation toolkit.
Contact Center Phone System
The PACER is a contact center phone system that handles inbound and outbound calls for a wide range of contact centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents. The PACER includes ACD and IVR components, plus call recording capability. Using industry standard components, the PACER phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And the PACER has predictive dialing capability that cannot be found in most of these larger phone systems. The PACER phone system can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN. For a complete product presentation, download our PACER demo.
Contact Center Technology and Remote Agents
An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER contact center phone system, combined with our CRM application software and computer telephony products, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent Call Center page.
Contact Center Software Development Toolkit
Window On the Web (WOW) is a thin client software development toolkit designed for application developers who want to write programs on a Unix server that communicate with Windows PCs. Features include complete graphical user interface (GUI) including enhanced graphic and multi-media support. These PCs communicate with a Unix or Linux server via a Local Area Network (LAN) or through the Internet. This product includes a complete application development toolkit that runs on a Unix or Linux server as well as a thin client component that resides on each desktop PC. Applications can change rapidly, but the thin client is a static component that does not need to be updated when your program changes. Graphics and multi-media can be cached locally for fast execution. For a complete product presentation, download our WOW demo.
Contact Database Systems Corp. Today
Contact DSC to learn more about these customer contact center solutions.