Customer Relationship Management ( CRM ) is an important tool for maintaing contact with your customers and clients. Providing accurate and timely information in a professional manner is the key to any call center operation. Telemation CRM application software was built on this foundation. The flexibility to change is just as important in this dynamic business environment. Telemation CRM software solution was designed with this concept from the very beginning. That is why call center managers, with unique and changing requirements, have chosen and continue to use Telemation software as their CRM solution. And Telemation contact management software is ideally suited for call center service bureaus. When you need to quickly implement a new program or change existing campaigns, Telemation is the CRM software solution of choice.
Contact DSC to learn more about Customer Relationship Management and our CRM Software Applications.
Power, Flexibility and Control
Each call center is unique and todayís Customer Relationship Management software must address this.
Telemation has the power and flexibility to manage virtually any call center operation, no matter how large or small. With our toolkit approach to call center solutions, Database empowers you with the ability to create and manage virtually any number of marketing and sales campaigns. With Telemation call center software, you are never locked into CRM systems that cannot grow with your changing needs. You are not restricted by your technology provider because we give YOU the ability to customize and tailor your call center. Just ask our customers.
Customer Relationship Management Demonstrations
Database Systems Corp. has prepared a full length presentation of its CRM products that you can easily download and view. Included in this presentation are four different demonstrations of CRM campaigns. This presentation includes Telemation's robust features as well as how Telemation operates in a telephony environment. Also included is a presentation on remote agents and Telemation web capabilities. Simply click on the image to your left to start the download process and view our Telemation demonstration.
Remote Agents and Customer Relationship Management Software
One of the important benefit of today's telecommunication advancements is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that promote this capability.
Telemation, combined with our call center phone system, fully supports remote agents. Now your customer care workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.
To obtain additional information about our remote agent capability, you may view our Remote Agent page.
CRM Application with Telephony and Web Integration
Our CRM Software is CTI enabled with the PACER Predictive Dialer phone system including ACD and IVR with Text To Speech Software capability. Telemation call center software supports screen pops with DNIS, Caller ID (ANI), and IVR collected information.
But thatís just the beginning. Telemation can perform virtually any phone function. And you can empower your customers with self-help call center functions from your web site. With the PACER IVR and Web enabling features, your call center can now be a 24 by 7 operation without added personnel expense.
CRM Application Software
Telemation is a full featured CRM software application that performs virtually all of the functions required of a customer response
call center. The following are just a few of these features. For a complete list, please visit our CRM Software Features Library.
- Help Desk CRM Applications
- Online Surveys
- Appointment scheduling
- Follow-up date call backs
- Call history
- Literature fulfillment
- Mass mailing
- System and agent monitoring
- Data import/export
- Order entry and tracking system
- Customer Service and Care
- Contact management
- Customization and integration
- Graphical user presentation
- Inbound/outbound CTI features
- Screen pop with DNIS and ANI
- Predictive dialing/auto dialing
- Web enabled
- Development toolkit
- Remote agent support
- Multiple blended campaigns
CRM Product Information
Contact DSC to learn more about CRM Applications and our CRM Software Applications.
For further information, see the following Telemation CRM Software Features page.