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Database Systems Corp. - CRM Company

CRM software vendor Database Systems Corp. (DSC) has been a CRM Software Company for over 2 decades. Providing customer service is vital to maintaining successful business relationships. Accurate and timely information provided in a professional manner is the key to any business and service operation. Telemation, our CRM software application, was built on this foundation. But the flexibility to change is just as important in this dynamic business environment.

Telemation call center software was designed with this concept from the very beginning. That is why so many call center managers, with unique and changing requirements, have chosen and continue to use Telemation CRM software as their solution. Our Telemation CRM solution is ideally suited for call center service bureaus. When you need to quickly implement a new program or change existing campaigns, Telemation is the CRM software solution of choice.

Contact DSC to learn more about our CRM Software and Customer Relationship Management Call Centers.

CRM and Phone Systems

DSC can provide your organization with a complete turnkey CRM application and phone system that is both affordable and expandable. This solution includes our award winning CRM software solution (Telemation) and our inbound/outbound call center phone system.

The WIZARD CRM phone system is developed using industrial PC components from Intel/Dialogic and can provide your organization with inbound and outbound features normally associated with large PBX systems. Telemation is fully integrated with this system and is capable of performing all forms of outbound calling including Predictive Dialing. Likewise, inbound campaigns can be developed that support call distribution to agent groups as well as stand alone IVR interactive voice response programs.

To obtain additional information about this integrated solution, click on the "CRM Phone Systems" button.

CRM Software and Remote Agents

crm software remote agent A significant benefit of today's telecommunication advancements is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that promote this capability. Telemation, combined with our call center phone system, fully supports remote agents. Now your customer care workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent page.

CRM Software Demonstrations

Database Systems Corp. has prepared a full length presentation of its CRM software that you can easily download and view. Included in this presentation are four different demonstrations of CRM campaigns. This presentation includes Telemation's robust features as well as how Telemation operates in a telephony environment. Also included is a presentation on remote agents and Telemation web capabilities. Simply click on the image to your left to start the download process and view our Telemation demonstration.

CRM Application - Power, Flexibility and Control

crm software - customer relationship management Each call center is unique and todayís Customer Relationship Management software must address this. Telemation has the power and flexibility to manage virtually any call center operation, no matter how large or small. With our toolkit approach to call center solutions, Database empowers you with the ability to create and manage any number of marketing and sales campaigns. With Telemation call center software, you are never locked into CRM systems that cannot grow with your changing needs. You are not restricted by your technology provider because we give YOU the ability to customize and tailor your call center. Just ask our customers.

CRM Solutions with Telephony and Web Integration

crm software crm solution call center software Our CRM Application is CTI enabled with our Predictive Dialer phone system including ACD and IVR with Text To Speech capability. Telemation call center software supports screen pops with DNIS, Caller ID (ANI), and IVR collected information.

But thatís just the beginning. Telemation can perform virtually any phone function. And you can empower your customers with self-help call center functions from your web site. With the PACER IVR and Web enabling features, your call center can now be a 24 by 7 operation without added personnel expense.

One Stop Call Center CRM Software

Database Systems Corp. is a unique provider of call center software and solutions. We can provide virtually all of the technology required to automate your call center. DSC is your one stop provider, starting with database and development tools, a CRM application including telephony and web integration, and finally a complete call center phone system. Others may promote their integration with these components, but we can provide you with one seamless and fully supported solution.

Affordable Alternative

If you require flexible and powerful CRM software solution, yet cannot afford the high cost of most enterprise contact management software, we are your affordable alternative. DSC has implemented the same product that benefits Verizon at call centers with as few as 8 agents. We can tailor CRM solutions that will meet your budget, not break it.

Features and Benefits of Our CRM Application

Telemation is a full featured CRM application that performs virtually all of the functions required of a customer response call center. The following are just a few of these features. For a complete list, please visit our CRM Application Features Library.

  • Linux CRM Solutions
  • Web enabled
  • Development toolkit
  • Remote agent support
  • Multiple blended campaigns
  • Graphical user presentation
  • Inbound/outbound CTI features
  • Screen pop with DNIS and ANI
  • Predictive dialing/auto dialing
  • Customer Service and Care
  • Contact management
  • Customization and integration
  • System and agent monitoring
  • Data import/export
  • Order entry and tracking system
  • Appointment scheduling
  • Follow-up date call backs
  • Help Desk Applications
  • Online Surveys
  • Literature fulfillment
  • Mass mailing
  • Windows CRM Support
  • Email/fax
  • Call history

CRM Software Vendor Product Information

Contact DSC to learn more about our CRM Software Vendor for today's Call Centers.