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Sales Lead Management Software

sales lead management Database Systems Corp. (DSC) is a leading provider of call center technology including contact management software and call center phone systems. Our sales lead tracking software gives you a competitive edge when managing your business leads and prospects.

Business leads, whether home grown or purchased from lead generation firms, have a very short shelf life in most markets. That is why it is so important to have a sales lead tracking system in place to help your sales representatives provide the most efficient use of these leads.

Our award winning CRM software, Telemation, includes both comprehensive lead management and lead tracking features that keep your sales representatives current with the needs of your business prospects and customers.

Contact DSC to learn more about our Sales Lead Management Software and Call Center Technology.

Sales Lead Management with Computer Telephony and Web Integration

Telemation is computer telephony enabled with our call center phone system. Simply stated, our sales lead management software has complete phone functions built in. This features both outbound predictive dialing and inbound call distribution (ACD) and Interactive Voice Response (IVR). Plus our phone system supports Text To Speech capability.

Telemation call center software supports screen pops with DNIS, Caller ID (ANI), and IVR collected information.

But thatís just the beginning. Telemation can perform virtually any phone function. And you can empower your customers with self-help call center functions from your web site. With our IVR and Web enabling features, your call center can now be a 24 by 7 operation without added personnel expense.

Lead Management Software and Phone Systems

DSC can provide your sales and marketing organization a complete sales lead management software and phone system that is both affordable and expandable. This solution includes our award winning CRM software solution (Telemation) and our inbound/outbound call center phone system.

The WIZARD phone system is developed using industrial PC components from Intel/Dialogic and can provide your organization with inbound and outbound features normally associated with large PBX systems. Telemation is fully integrated with this system and is capable of performing all forms of outbound calling including Predictive Dialing. This is a key tool when calling your sales leads. Likewise, inbound campaigns can be developed that support call distribution to agent groups as well as stand alone IVR interactive voice response programs.

To obtain additional information about this integrated solution, click on the "Sale Lead Tracking Systems" button.

Sales Lead Tracking While Working From Home

remote agent A significant benefit of today's telecommunication advancements is the ability for your sales representative to work from home. Database Systems Corp. has developed a family of telecom products that promote this capability. Telemation, combined with our call center phone system, fully supports remote agents. Now your sales representative workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.

To obtain additional information about our remote agent capability, you may view our Remote Agent Software page.

One Stop Sales Lead Tracking Solution

Database Systems Corp. is a unique provider of many call center solutions. We can provide virtually all of the technology required to automate your sales and marketing organization. DSC is your one stop provider, starting with database and development tools, a lead management application including computer telephony and web integration, and finally a complete call center phone system. Others may promote their integration with these components, but we can provide you with one seamless and fully supported solution.

Affordable Alternative

If you require flexible and powerful call center software, yet cannot afford the high cost of most enterprise contact management systems, we are your affordable alternative. DSC has implemented the same product that benefits major Fortune 100 clients at call centers with as few as 8 agents. We can tailor a sales lead management solution that will meet your budget, not break it.

Features and Benefits of Our Lead Management Software

Telemation is a full featured sales lead management software application that performs virtually all of the functions required of your sales and marketing lead tracking organization.

The following are just a few of these features. For a complete list, please visit our CRM Software Features Library.

  • Lead tracking features
  • Data import/export
  • Order entry and tracking system
  • Appointment scheduling
  • Follow-up date call backs
  • Call history
  • Graphical user presentation
  • Inbound/outbound CTI features
  • Screen pop with DNIS and ANI
  • Predictive dialing/auto dialing
  • Linux CRM Solutions
  • Web enabled
  • Remote agent support
  • Multiple blended campaigns
  • Customer Service and Care
  • Contact management
  • Customization and integration
  • Help Desk Applications
  • Development toolkit
  • Online Surveys
  • Literature fulfillment
  • Mass mailing
  • Windows CRM Support
  • Email/fax
  • System and agent monitoring

Lead Management Product Information

Contact DSC to learn more about our sales lead management software and technology.