Live Transfer Lead Solutions
Managing sales leads and prospects can be very expensive in today's competitive market place, particularly with mortgage leads and insurance marketing prospects.
After you have effectively provided your sales message to a prospective buyer and they want to be contacted, it is important that a sales representatives talk with this individual as soon as possible.
Database Systems Corp. (DSC) is a leading provider of call center technology including lead management software and call center phone systems. Our live transfer lead management software gives you a competitive edge when managing your business leads and prospects.
Contact DSC to learn more about our Sales Lead Management Software and Call Center Technology.
What Is Live Lead Transfer?
Live lead transfer is the ability of your marketing media to transfer a prospective client to a sales representative at the moment the prospective lead expresses an interest in your product or services.
Business leads, whether home grown or purchased from lead generation firms, have a very short shelf life in most markets. That is why it is so important to have a sales lead tracking system in place to help your sales representatives provide the most efficient use of these leads.
Lead Management Business Solutions
Database Systems Corp. provides the technology necessary to manage your important business leads. The following are just a few of the solutions that we provide for your marketing programs:
Contact Database Systems Corp. today to learn how we can help automate your marketing and sales lead tracking program.
- Call Center Phone Systems - Our modern phone systems allow you to process lead lists by calling your prospects and connecting "live" contacts with your sales representatives.
Plus this same system can answer incoming calls from sales prospects who are responding to your marketing announcements. Calls can be intelligently routed to available sales representatives or any outside sales organization or company.
- Contact Management Software - Our award winning CRM software, Telemation, includes both lead management and lead tracking features that keep your sales representatives current with the needs of your business prospects and customers.
- Web Integration - Our technology can connect your website with our phone systems and software. Leads that are entered from your web can be immediately transferred to your sales group and calls automatically initiated to these prospective clients without delay.
Live Lead Transfer via Computer Telephony
Telemation is computer telephony enabled with our call center phone system. Simply stated, our sales lead management software has complete phone functions built in. This features both outbound predictive dialing and inbound call distribution (ACD) and Interactive Voice Response (IVR). Plus our phone system supports Text To Speech capability.
Telemation call center software supports screen pops with DNIS, Caller ID (ANI), and IVR collected information.
But thatís just the beginning. Telemation can perform virtually any phone function. And you can empower your customers with self-help call center functions from your web site. With our IVR and Web enabling features, your call center can now be a 24 by 7 operation without added personnel expense.
Lead Management Software and Phone Systems
DSC can provide your sales and marketing organization a complete sales lead management software and phone system that is both affordable and expandable.
This solution includes our award winning CRM software solution (Telemation) and our inbound/outbound call center phone system.
The WIZARD phone system is developed using industrial PC components from Intel/Dialogic and can provide your organization with inbound and outbound features normally associated with large PBX systems.
Telemation is fully integrated with this system and is capable of performing all forms of outbound calling including Predictive Dialing. This is a key tool when calling your sales leads. Likewise, inbound campaigns can be developed that support call distribution to agent groups as well as stand alone IVR interactive voice response programs.
To obtain additional information about this integrated solution, click on the "Sale Lead Tracking Systems" button.
Live Lead Transfer To Work At Home Reps
A significant benefit of today's telecommunication advancements is the ability for your sales representative to work from home. Database Systems Corp. has developed a family of telecom products that promote this capability.
Telemation, combined with our call center phone system, fully supports remote agents. Now your sales representative workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.
To obtain additional information about our remote agent capability, you may view our Remote Agent Software page.
Features of Our Live Lead Management Software
Telemation is a full featured sales lead management software application that performs virtually all of the functions required of your sales and marketing lead tracking organization.
The following are just a few of these features. For a complete list, please visit our CRM Software Features Library.
- Lead tracking features
- Data import/export
- Order entry and tracking system
- Appointment scheduling
- Follow-up date call backs
- Call history
- Graphical user presentation
- Inbound/outbound CTI features
- Screen pop with DNIS and ANI
- Predictive dialing/auto dialing
- Linux CRM Solutions
- Web enabled
- Remote agent support
- Multiple blended campaigns
- Customer Service and Care
- Contact management
- Customization and integration
- Help Desk Applications
- Development toolkit
- Online Surveys
- Literature fulfillment
- Mass mailing
- Windows CRM Support
- System and agent monitoring
Live Transfer Lead Management Information
Contact DSC to learn more about our live lead transfer software and technology.