CRM Solutions - Software and Phone Systems
DSC (Database Systems Corp.) has been providing Customer Relationship Management CRM software solutions to businesses and organizations for 2 decades.
Providing customer service is vital to maintaining successful business relationships. Accurate and timely information provided in a professional manner is the key to any business and service operation.
Telemation, our CRM software application, was built on this foundation. But the flexibility to change is just as important in this dynamic business environment.
Telemation call center software was designed with this concept from the very beginning.
That is why so many call center managers, with unique and changing requirements, have chosen and continue to use Telemation CRM software as their solution.
Our Telemation CRM solution is ideally suited for call center service bureaus. When you need to quickly implement a new program or change existing campaigns, Telemation is the CRM software solution of choice.
Contact DSC to learn more about our CRM Solutions and phone systems for today's call centers.
CRM Solution and Phone System
DSC can provide your call center or marketing organization a complete turnkey CRM solution and phone system that is both affordable and expandable.
This solution includes our award winning CRM software solution (Telemation) and our inbound/outbound call center phone system.
The WIZARD CRM phone solution is developed using industrial PC components from Intel/Dialogic and can provide your organization with inbound and outbound features normally associated with large PBX systems.
Telemation is fully integrated with this system and is capable of performing all forms of outbound calling including Predictive Dialing. Likewise, inbound campaigns can be developed that support call distribution to agent groups as well as stand alone IVR interactive voice response programs.
To obtain additional information about this integrated solution, click on the "CRM Phone Solution" button.
CRM Software Solution with Telephony and Web Integration
Telemation CRM Solution is CTI enabled with our Predictive Dialer phone system including ACD and IVR with Text To Speech capability. Telemation call center software supports screen pops with DNIS, Caller ID (ANI), and IVR collected information.
But thatís just the beginning. Telemation can perform virtually any phone function. And you can empower your customers with self-help call center functions from your web site. With the PACER IVR and Web enabling features, your call center can now be a 24 by 7 operation without added personnel expense.
CRM Solutions and Remote Agents
A significant benefit of today's telecommunication advancements is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that promote this capability.
Telemation, combined with our PACER call center phone system, fully supports remote agents. Now your customer care workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.
To obtain additional information about our remote agent capability, you may view our Remote Agent page.
Database Systems Corp. has prepared a full length presentation of its CRM solutions that you can easily download and view. Included in this presentation are four different demonstrations of CRM campaigns. This presentation includes Telemation's robust features as well as how Telemation operates in a telephony environment. Also included is a presentation on remote agents and Telemation web capabilities. Simply click on the image to your left to start the download process and view our Telemation demonstration.
CRM Solutions - Power, Flexibility and Control
Each call center is unique and todayís Customer Relationship Management software must address this.
Telemation has the power and flexibility to manage virtually any call center operation, no matter how large or small. With our toolkit approach to call center solutions, Database empowers you with the ability to create and manage any number of marketing and sales campaigns. With Telemation call center software, you are never locked into CRM systems that cannot grow with your changing needs. You are not restricted by your technology provider because we give YOU the ability to customize and tailor your call center. Just ask our customers.
One Stop Call Center CRM Solution
Database Systems Corp. is a unique provider of call center solutions. We can provide virtually all of the technology required to automate your call center. DSC is your one stop provider, starting with database and development tools, a CRM application including telephony and web integration, and finally a complete call center phone system. Others may promote their integration with these components, but we can provide you with one seamless and fully supported solution.
Features and Benefits of Our CRM Solutions
Telemation is a full featured CRM solution and application that performs virtually all of the functions required of a customer response
call center. The following are just a few of these features. For a complete list, please visit our CRM Software Features Library.
- Screen pop with DNIS and ANI
- Predictive dialing/auto dialing
- Linux CRM Solutions
- Graphical user presentation
- Inbound/outbound CTI features
- Web enabled
- Development toolkit
- Remote agent support
- Multiple blended campaigns
- Customer Service and Care
- Contact management
- Customization and integration
- Mass mailing
- Windows CRM Support
- System and agent monitoring
- Data import/export
- Help Desk Applications
- Online Surveys
- Literature fulfillment
- Order entry and tracking system
- Appointment scheduling
- Follow-up date call backs
- Call history
CRM Solution Information
Contact DSC to learn more about our CRM solutions for today's call centers.