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Customer Care and Help Desk Software
Customer service is vital to maintaining successful business relationships. Providing accurate and timely information in a professional manner is the key to any call center operation.
Telemation customer service software was built on this foundation. But the flexibility to change is just as important in this dynamic business environment. Telemation call center software was designed with this concept from the very beginning. That is why call center managers, with unique and changing requirements, have chosen and continue to use Telemation customer service software as their solution. And Telemation customer care software is ideally suited for call center service bureaus. When you need to quickly implement a new program or change existing campaigns, Telemation is the customer service software solution of choice.
Contact DSC to learn more about our customer support center and customer care software.
Customer Service and Phone System Demonstrations
Database Systems Corp. has prepared a full length presentation of its customer service and help desk software products that you can easily download and view. Included in this presentation are four different demonstrations of customer service campaigns. This presentation includes Telemation's robust features as well as how Telemation operates in a telephony environment. Also included is a presentation on remote agents and Telemation web capabilities. Simply click on the image to your left to start the download process and view our Telemation demonstration.
A Customer Success Story
Power, Flexibility and Control
Each call center is unique and today’s customer service and help desk software must address this.
Telemation has the power and flexibility to manage virtually any call center operation, no matter how large or small. With our toolkit approach to call center solutions, Database empowers you with the ability to create and manage virtually any number of marketing and sales campaigns. With Telemation call center software, you are never locked into customer service systems that cannot grow with your changing needs. You are not restricted by your technology provider because we give YOU the ability to customize and tailor your call center. Just ask our customers.
Customer Support Software with Remote Agents
An important benefit of today's telecommunication advancements is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that promote this capability. Telemation, combined with our PACER call center phone system, fully supports remote agents. Now your customer care workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Telecommuting software page.
Customer Support / Telephony Integration
Telemation is CTI enabled with our call center phone system and predictive dialer which includes ACD and IVR capability. Telemation customer care software supports screen pops with DNIS, Caller ID (ANI), and IVR collected information.
But that’s just the beginning. Telemation can perform virtually any phone function. And you can empower your customers with self-help call center functions from your web site. With our IVR and Web enabling features, your call center can now be a 24 by 7 operation without added personnel expense.
One Stop Call Center Solution
Database Systems Corp. is a unique provider of call center solutions. We can provide virtually all of the technology required to automate your call center. DSC is your one stop provider, starting with database and development tools, a customer service application including telephony and web integration, and finally a complete call center phone system. Others may promote their integration with these components, but we can provide you with one seamless and fully supported solution.
Affordable Alternative
If you require a flexible and powerful customer service solution, yet cannot afford the high cost of most enterprise contact management software, we are your affordable alternative. DSC has implemented the same product that benefits Verizon at call centers with as few as 8 agents. We can tailor customer service solutions that will meet your budget, not break it.
Customer Support Software Features
Our customer care software is a full featured application that performs virtually all of the functions required of a customer support
call center. The following are just a few of these features. For a complete list, please visit our CRM Software Features Library.
- Customer Service and Care
- Contact management
- Customization and integration
- Customer Reminder Calls
- Graphical user presentation
- Inbound/outbound CTI features
- Screen pop with DNIS and ANI
- Predictive dialing/auto dialing
- Web enabled
- Development toolkit
- Remote agent support
- Multiple blended campaigns
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- Help Desk Software
- Online Surveys
- Appointment scheduling
- Follow-up date call backs
- Call history
- Literature fulfillment
- Mass mailing
- Email/fax
- System and agent monitoring
- Data import/export
- Order entry and tracking system
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Customer Care Product Information
Contact DSC to learn more about our help desk software.
For further information, see the Telemation product.
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