B2B Marketing Software and Business To Business Phone Systems
Database Systems Corp. provides business to business (B2B) marketing software solutions as well as phone systems that are ideally suited for B2B call centers and service organizations. Applications includes CRM and customer data management software as well as computer telephony integration systems.
These products help your marketing staff communicate effectively with your clients and prospects. Call back information is maintained as well as customer profiles that assist your employees when on the phone. Our call center phone system is perfectly matched with this software to provide your organization with the most modern technology available.
Using these advanced call center solutions, your employees can work from a central location or from home.
Database Systems provides turnkey B2B communication systems and software or can provide your organization with outsourced phone services and custom application development. Call today and see how Database Systems Corp. can provide you with the most cost effective B2B solution.
To view how other businesses and organizations are using this phone technology, please visit our B2B Phone Applications web page.
Contact DSC to learn more about our B2B software and phone systems.
B2B Call Center Product Demonstrations
Database Systems Corp. has prepared full length presentations of our outbound and inbound B2B software and telecommunications products that you can easily download and view. Included are several different demonstrations of application development tools, CRM campaigns, and a presentation on our B2B phone system (PACER).
This presentation describes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web capabilities. Simply click on the graphic image to your left to download and view our Product demonstrations.
Business To Business Contact Management Software
TELEMATION is our award winning Customer Relationship Management (CRM) and Contact Management Software application employed in a wide variety of organizations including help desks, customer service centers, service bureaus, reservation centers and corporate call centers. The package has extensive Computer Telephony features and is fully integrated with our WIZARD and PACER phone systems.
TELEMATION operates on Windows, Linux, or Unix computers. Application programmers can develop B2B software programs quickly using the extensive features found in our CRM software toolkit.
Business To Business Dialer and Call Center Phone System
Our PACER and WIZARD phone series is an outbound B2B dialer and call center phone system that handles inbound and outbound B2B calls for a wide range of contact centers. Calls are initiated by this phone system or accepted from the outside and distributed in an intelligent fashion to your representatives.
These phone systems include ACD and IVR components with call logging capability. Using industry standard components, the PACER and WIZARD phone systems have features that can only be found in large scale PBX’s at a fraction of the cost. And the PACER and WIZARD have predictive dialing capability that cannot be found in most of larger B2B equipment.
The PACER and WIZARD phone systems can connect calls to your employees working at home or in a local or remote office. These B2B dialers communicate with applications written on Unix, Linux, or PC servers over a LAN. For a complete product presentation, download our PACER Demo.
CTI embedded in B2B Software
Database Systems Corp. (DSC) Computer Telephony Integration software enables you to increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER B2B equipment (or your existing call center phone system) with the custom functionality of Windows, Unix or Web applications.
Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents.
With our computer telephony B2B software, your telephone and computer work together to provide cost-saving benefits.
Remote Agents Working From Home
An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER outbound B2B dialer and phone system, combined with our inbound B2B application software and computer telephony products, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent Call Center page.
Contact Database Systems Corp. Today For B2B Solutions
Contact DSC to learn more about our B2B software and B2B solutions.