Database Systems Corp.
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predictive dialers and crm software
computer telephony software predictive dialer

IVR Services
Automatic Call Distribution
Telecommuting Software
Window On the Web
Call Recording / Voice Logging
Predictive Dialer
Softphone
CRM Software - Customer Relationship Management
Computer Telephony Software

predictive dialers and crm software
computer telephony software predictive dialer

800 Number Systems
Address Finder Service
Advanced Call Center Solutions
Auto Attendant
Automatic Telephone Dialer
Autodialer Systems
Bulk Dialing DNC Compliance
Call Center Outsourcing
Telemarketing Call Center
CIM Software
Contact Center Software
Contact Management
CRM Software Features
Call Center Software
Customer Service Software
Database Software
Direct Marketing Software
Disaster Recovery
Emergency Phone Dialer
Internet Development
Linux Products
List Management Software
Message Broadcasting
Network Development Kit
Outsourced Dialing
Call Answering Service
Telemarketing Outsourcing
Telemarketing Products
Telephone Service
Telesales Products
Teleservices Call Center
Text To Speech Software
Text To Voice Software
Toll Free Phone Service
Toll Free Phone System
Unix Software
Virtual Call Center
Voice Broadcasting Service
Voice Processing System
VRU Voice Response Unit
Window On the Web Features
XML Push Phone Messaging

predictive dialers and crm software
computer telephony software predictive dialer

Automated Phone Survey Software
Customer Survey Software
B2B Software Business To Business
Church Events Announcements
School Alert Reminders
Business Phone Systems
Debt Collection Predictive Dialers
Human Resources Software
Financial Services Marketing
Mortgage Software
Mortgage Calculator
Mortgage Leads
Call Centers
Marketing Leads
Real Estate Leads
Insurance Lead Providers
Fund Raising By Phone
Insurance Marketing
Political Activism
Call Congress / Roll Call Phone Dialer
Store Locator Phone Service
Mortgage Marketing
Political Call System
Political Activism
Real Estate Marketing
Real Estate Listings
Reminder System

predictive dialers and crm software


IVR Reports and IVR Graphs

ivr reports voice broadcast reports
Database Systems Corp. ~ IVR Report Gallery

Return To Control Center


Call Summary

Calls By Location

Time of Day Report
 

Detail Call Report

Calls By Area Code

Call Duration Report
 

Calls By Month

Daily Call Summary

Day Of The Week
 

Download Report Data


CTI and ACD Report Samples

Database Systems Corp. also provides CTI and ACD Reports and Graphs as well.

Product Information

Contact DSC to learn more about our IVR reports and IVR graphs.



IVR Software for Digital / Analog Phone Systems

IVR systems interactive voice response Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. Our PACER IVR system adds another dimension to our call center phone system solutions. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either in-house service agents or transfers the caller to an outside extension. It enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording. This 800 number system acts as a toll free answering service, front ending your phone, collecting useful information from a caller before the call is transferred to an agent. And the IVR system could fulfill the callerís request without a transfer. The Pacer IVR software solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.

By responding to prompts provided by our IVR system, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity and, if necessary, determine the best service representative to handle this request using our interactive voice response technology.

And now DSC offers its sophisticated IVR software on our affordable analog phone systems - the WIZARD series.

IVR Wizard Simplifies Development

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR software lets you increase IVR development productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.