VRU Systems and VRU Software
Our VRU system adds another dimension to the PACER and Wizard call center phone systems. It enhances the current robust features of predictive dialing, ACD, and digital call recording. Voice response unit systems front end your phone and collect useful information from a caller before the call is transferred to an agent.
The VRU system could fulfill the callerís request without a transfer. The Pacer IVR/VRU software solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.
By responding to prompts provided by our VRU system, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity and, if necessary, determine the best service representative to handle this request.
The VRU system and phone system may be purchased or we can provide your organization IVR Outsourcing at our own call center.
Contact DSC for a FREE analysis and to learn more about our VRU voice response unit systems and service.
Phone System Demonstrations
Database Systems Corp. has prepared a full length presentation of our PACER phone system with voice response system features that you can easily download and view. Included in this presentation are several different CRM and PACER campaign demonstrations along with an explanation of our IVR capability with online reports. This presentation includes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our PACER and IVR Demonstration.
The Benefits of IVR / VRU
Voice response unit systems can reduce customer service costs and enhance a call center by:
Such benefits can show an immediate return on investment and make any call center more profitable.
- Complete 800 number voice response service
- Toll Free Service Applications
- Extending hours of operation (24 by 7)
- Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
- Speeding response times to callers
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of call center agent turnover
"OPEN" IVR and VRU
Most IVR/VRU systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER voice response unit systems operate in a client/server environment and the script that controls our VRU systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This program can run on the same server that contains your data and application programs. There are several advantages to using this technique. VRU applications now have complete access to all the information available to your existing database programs. The VRU system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER phone system to be played to the caller.
IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of VRU software APIís. We also provide you with our own VRU software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of VRU applications.
XML Push Automatic Phone Messaging
The PACER IVR/VRU system fully supports XML Push client/server applications.
Application servers can now send XML protocol messages to our PACER phone system to automatically dial a number and play a recorded message.
Text messages can be transmitted and converted to a voice message using our text to speech application software.
Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability.
IVR / VRU Applications
These are just a few applications for IVR / VRU systems:
- Satisfaction Surveys
- Employee Benefit Phone Surveys
- Market Research Surveys
- Message and Recording Services
- Locator Services
- Customer Service
- Medical and Clinical Trials
- Literature Fulfillment
- Employee Testing and Evaluation
- Order Entry
- Credit Card Processing
- Order Status
- Store and Dealer Locators
- Voice Mail
- Inventory Confirmation
- Account Status
- Lead Generation & Capture
- Phone Contests and Opinion Polls
Professional Voice Recording
To achieve the maximum results from your IVR/VRU and voice broadcasting phone programs, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our Voice Overs and Voice Over Talent web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
VRU Voice Response Unit Features
- Client/Server Architecture
- 800# systems and Toll Free systems
- DNIS Controlled
- Multiple VRU Scripts
- Play Message and Prompt
- Phone Key Input
- Play Music On Hold
- Call Outside Line and Transfer
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record Caller Message and Store
- User Navigation and Selection
- Voice Mail
- Route Caller to Selected Agent Groups
- C or C++ library
- EZTRAN Flow Control
- Database Access and Update
- Text To Speech (TTS)
- Mix Messages and Text
- VRU Response Logging and Reports
VRU Product Information
Contact DSC to learn more about our voice response unit systems.