Contact Center Directory
Are you looking for a Contact Center?
Database Systems Corp. (DSC) provides call center technology and products that can improve the productivity of your contact center.
Our contact center phone system and contact management software can streamline your operation while providing controls and consistency in your call centers.
DSC does not provide live call center operations and services - thus we have created this directory for our clients who wish to use the services of outsourced call centers.
If you are a contact center or help desk and would like your website included in this directory, please use our Submit Call Center Website form. It's FREE and simple to add your website.
The following is a list of organizations that according to their website descriptions provide call center operations and service. Database Systems Corp. is not affiliated with any of these organizations nor does it promote or endorse the products and services of these companies. These websites promote various types of
call center services including live answering services, inbound call centers, outbound call centers, help desks, contact centers, etc.
PLEASE NOTE Information presented on this page was provided by each company or found on the website listed with this company. Database Systems Corp. does not warrant the accuracy of this information. For current information, please visit the website listed with each organization.
Featured Contact Center Websites
- EasyIVR - www.easyivr.com
We offer complete inbound call center services as well as contact center outsourcing.
Our inbound call center service center processes phone calls using an interactive voice response (IVR) system that answers toll free number phone calls without an operator.
Our outbound call center outsourcing services include message broadcasting that allows you to send simultaneous messages to clients or prospects without the need for operators.
- 24-7 INtouch - www.24-7intouch.com
24-7 INtouch provides live, 24/7/365 call center outsourcing services for campaigns of all sizes and across various industries such as Internet retailers, catalogers, direct response, financial services, communications, health care, and more!
Our award winning inbound contact center services include live toll-free telephone support, order taking services, real-time email response, and live online chat - each specifically designed to complement the other so you can drive more sales, increase average order sizes, and enhance your customer service.
Additional Contact Center Websites (alphabetically)
- Acena Group, Inc. - www.acena.com
Acena is one of the nationís premier providers of outsourced customer contact solutions with a proven track record of success for companies ranging in size from start-up to todayís top fortune 1000 companies.
By combining state-of-the-art technology, rigorous training and solid practices, and over 10 years of successful experience in the call center and answering service industries, Acenaís solutions underpin the success of thousands of businesses across North America and abroad. Acena provides Inbound Call Center Services ranging from Traditional Telephone Answering Services, Medical Answering Services, to more Enhanced Inbound Call Center Services including Customer Acquisition, Order Taking Appointment Scheduling and more.
- AnswerConnect - Contact Center - www.answerconnect.com
An Outstanding Telephone Answering Service Solution
At AnswerConnect, our goal is to provide the best in telephone answering services. We have integrated state-of-the-art technology with excellent customer service to give you an industry-leading nationwide phone answering service. For exceptional telephone answering services customized to fit your business, turn to AnswerConnect.
- Answernet Network - www.answernet.com
The AnswerNet Network is a leading supplier of outsourced contact center services including telemessaging (telephone answering service & voice mail), customer service, help desk, telemarketing and fulfillment services. Our services are amazingly scalable and diverse.
We are here for all your communications needs!
- Bigfoot Global Solutions, Ltd. - www.bigfootcallcenter.com
Bigfoot Global Solutions, Ltd. empowers companies with business process outsourcing and call center services that enhance your organizationís performance and profitability. By delivering reliable, cost effective and secure solutions customized to fit your outsourcing needs, we allow you to focus on core tasks and reduce operating costs with the assurance of a quality outsourcing partner.
Bigfoot Global Solutions offers its clients with extensive customer support function ranging from Customer Contact and Management Services to Business Process Outsourcing (BPO) solutions. Our Contact Center provides both Inbound and Outbound Services using multiple communication channels including voice, email, online chat and SMS/mobile text messaging. BPO solutions include transaction processing and accounts receivables management. Complementing our business solutions is our IT capability that provides reporting tools and seamless integration between our staff and our clients.
- Connextions - www.connextions.net
Connextions was founded on the belief that every customer can be a high-performing asset. In today's competitive marketplace, companies increasingly see CRM as an opportunity to drive revenue, build customer loyalty and reduce costs. That's where Connextions comes in. We have integrated the entire customer interaction lifecycle - from contact center, to kitting, fulfillment and technology outsourcing services - to offer our clients customized solutions that enhance their customer and supply chain strategies.
- Contact America - www.contact-america.com
Contact America is among the top call center outsourcing companies in America. We work with world-class companies providing a variety of call center services centered on Customer Relationship Management (CRM), customer service, customer acquisition and customer retention. Some of our Call Center Outsourcing Services include inbound and outbound campaigns, 800#s, telemarketing sales, customer service, and technical support.
Contact America provides the highest quality service in the call center outsourcing industry. We work closely with our clients to develop customized call center solutions designed to meet their unique contact center needs. Utilizing our experience, superior technology, sophisticated analytical techniques and talented team, we work with you to ensure the highest possible return on your investment.
- ePERFORMAX Contact Center Philippines - www.eperformax.com
ePERFORMAX Contact Center Philippines offers a unique model for companies interested in pursuing offshore business process outsourcing solutions for significant cost savings and improved value for every dollar invested. Our vision is driven by our passion to combine the low cost of labor and high work ethic in the Philippines with the best U.S. service practices to deliver the highest overall quality and financial performance.
- ESI Contact Inc. - www.esicontact.com
ESI Contact provides live call center outsourcing solutions for traditional and non-traditional direct marketing campaigns and online stores. Our multi channel call center services combine our fully trained, sales-focused call center agents with innovative and efficient call center technologies, boosting your sales and increasing the return on your marketing investment. In fact, our web enabled call center agents are focused on increasing the sales generated by your marketing campaign, while simultaneously tending to your customers with the care and attention you would expect from one of your own employees.
- Hamilton Contact Centers - www.hamiltontm.com
Hamilton has a total of six call centers - each equipped with PC-based, Internet-capable workstations, state-of-the-art Quality Assurance, and an experienced management team. Designed with growth in mind, each center has significant capacity availability in order to facilitate rapid expansion needs. Furthermore, as a debt free company Hamilton is in a position to make aggressive contact solutions a reality. From expanding existing facilities to opening entirely new dedicated centers, Hamilton has the necessary resources and know-how to fluidly respond to growth opportunities.
Contact Center CRM Software
DSC has been providing Customer Relationship Management (CRM) software to businesses and organizations for 2 decades.
This CRM application is employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers.
The package has extensive Computer Telephony Integration (CTI) features and is fully integrated with our PACER and WIZARD phone systems. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop call center applications quickly using the robost features found in the Telemation toolkit.
Contact Center Phone System
The PACER and WIZARD phone system is a contact center autodialer and answering system that handles inbound and outbound calls for a wide range of contact centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to service representatives using our award winning ACD and IVR software. The phone systems include ACD and IVR features plus call recording capability. Using industry standard components, the PACER and WIZARD phone systems have features and functions that can only be found in large scale PBXís. Both of these phone systems have predictive dialing capability that cannot be found in most of these larger phone systems.
The PACER and WIZARD phone systems can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN.