Help Desk Software
Providing timely and informative assistance to your clients is the key to running a successful Customer Service organization.
Both businesses and community organizations are providing this information using our Help Desk technology including our award winning CRM (Customer Relationship Management) software and call center phone systems.
Our help desk software distributes calls based upon caller identification information, whether its the caller id or selection options entered by the caller using our Interactive Voice Respose (IVR) software.
Our automatic phone answering software and systems give your organization the ability respond to caller inquiries without the need to staff your help desk center 24 hours a day.
Contact DSC to learn more about Help Desk software and services.
Help Desk Software Demonstrations
Database Systems Corp. has prepared a full length presentation of its call center software and phone systems that you can easily download and view. Included in this presentation are several different demonstrations of calling campaigns. This presentation includes Telemation's robust features as well as how Telemation operates in a telephony environment. Also included is a presentation on remote agents and Telemation web capabilities. Simply click on the image to your left to start the download process and view our Telemation demonstration.
Help Desk Software with CRM Features
Telemation is our award winning CRM (Customer Relationship Management) application employed in a wide variety of organizations including help desk centers and customer service call centers. The package has extensive computer telephony features and is fully integrated with our call center phone system.
Telemation operates on Linux, Unix or Windows servers. Software programmers can develop Help Desk software applications quickly using the robost features found in the Telemation toolkit.
Help Desk Operators Working From Home
More and more businesses and customer support organizations are recognizing the value of work-at-home service representatives.
Today's telecommunication advancements provides the medium for this process and DSC has developed a family of telecom products that promote this capability.
Telemation, combined with our call center phone system, fully supports work at home remote agents.
Now your customer care workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.
To obtain additional information about our remote agent capability, you may view our Telecommuting Software page.
Help Desk Applications with Telephony and Web Integration
Our Help Desk software is computer telephony (CTI) enabled with our call center phone system. Computer telephony adds phone functions to our Help Desk applications.
This advanced phone system includes predictive dialing with inbound functions such as ACD and IVR with Text To Speech Software capability.
Telemation call center software supports screen pops with DNIS, Caller ID (ANI), and IVR collected information.
But thatís just the beginning. Telemation can perform virtually any phone function. And you can empower your customers with self-help call center functions from your web site.
With these IVR and Web enabling features, your Help Desk Center can now be a 24 by 7 operation without added personnel expense.
Help Desk Computer Software
Telemation is a full featured CRM software application with Help Desk software functions that performs virtually all of the functions required of a customer response
call center. The following are just a few of these features. For a complete list, please visit our CRM Software Features Library.
- Help desk software application
- Customer service software
- Online satisfaction surveys
- Appointment scheduling
- Follow-up date call backs
- Call history
- Literature fulfillment
- Email/fax response
- System and agent monitoring
- Data import/export
- Order tracking system
- Customer care features
- Contact management
- Customization and integration
- Graphical user presentation
- Inbound/outbound CTI features
- Screen pop with DNIS and ANI
- Predictive dialing/auto dialing
- Web enabled
- Development toolkit
- Remote agent support
- Multiple blended campaigns
Help Desk Product Information
Contact DSC to learn more about our Help Desk Software and Help Desk CRM Applications.
For further information, see the following Help Desk and CRM Software Features page.