Call Center Services Provider

Database Systems Corp. develops the technology and products that can improve the productivity of a call center or help desk contact center. Our call center phone system and telemarketing software can streamline your operation while providing controls and consistency in a live answering service center.

Contact DSC to learn more about these call center products and technology.

The following organization provides call center operations and outsourcing services. Information presented on this page was provided by the company or found on the company's website. Database Systems Corp. does not endorse the company's products and services nor warrant the accuracy of this information. For current information, please visit the company's website listed below.

CompuCom Systems, Inc.

Hallmarks of a world-class help desk are well-defined, well-executed processes, continuous improvement, best practices, effective technologies, well-trained technical resources, and satisfied clients.

Each month, CompuCom's EHD receives and responds to an average of 80,000 help desk events, which some 75 Fortune 1000 clients report through telephone, e-mail, and Web access.

CompuCom manages these events with an average 85-percent first-call resolution (FCR) rate and a 96-percent client retention rate. The EHD is available to these clients 24 hours a day, 7 days a week, 365 days a year (24x7x365).

Organization:


CompuCom Systems, Inc.
Headquarters
7171 Forest Lane
Dallas, TX 75230

Telephone: 972-856-3600

Website: www.compucom.com

Contact: (none)

Founded in 1987, CompuCom is a recognized leader in helping companies plan, design, implement and manage multi-vendor, industry-standard computing environments. Our financial strength, industry talent and proven methodologies help our clients reduce costs and increase productivity.

As one of the largest vendor-independent support providers in the nation, CompuCom is trusted by Fortune 1000 enterprises, high growth companies, vertical market leaders, major technology equipment manufacturers, leading-edge system integrators, and wireless technology providers. These companies rely on CompuCom for superior, unbiased IT services and systems integration.

CompuCom Systems, Inc. is a national leader in helping companies plan, implement, and manage multivendor, industry-standard computing environments.

Our business is to provide our clients with an integrated infrastructure management solution delivered by trained professionals, skilled in quality service delivery techniques.

Advanced Call Center Technology

Imagine having a call center with ALL of your call center agents talking ONLY with interested prospects. With technology from Database Systems Corp. this type of advanced call center is now a reality. By letting your advanced phone system do more work and qualification of your prospects, your call center service representatives can spend more productive time selling and promoting rather than just trying to keep a prospect on the line.

Prospects can now be called and introduced with a consistent, professional message. Your call introduction will be a clear, concise message that YOU want to present.

Fewer agents can now process far more calls in this new call center. You can hire call center agents that can work from your center or from home. Recruiting telemarketers into this environment is much easier.

Call centers can become as much as 10 times more productive using this smart and professional marketing approach.

Phone campaigns that took days or weeks to perform can now be accomplished in just hours!

Contact DSC to learn more about this advanced call center technology.