call center and telemarketing
Database Systems Corp.
Call Center Technology
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Predictive Dialers •  IVR Solutions •  CTI Phone Software •  Voice Broadcasting •  Phone Dialer Software •  ACD Systems

Thank you for visiting Database Systems Corp. ( DSC )

predictive dialer DSC is a privately held corporation founded in 1978. Headquartered in Phoenix, Arizona, our company develops and markets computer software products and computer telephony systems for a wide variety of industries and government organizations. Database likewise provides consulting services relating to our products including in-house and on-site training, customer support and maintenance, and customized development. DSC has developed the PACER predictive dialer phone system which includes a full featured IVR system and ACD software. Voice broadcasting systems and services are provided by our organization, along with our award winning CRM software solution - Telemation.

Why Choose Database Systems Corp.?

DSC has a proven history of success in our industry with a depth in technical expertise, service, and products that is hard to match. We can provide your organization with reliable and time-tested solutions. Database has weathered the ups and downs of our volatile industry by focusing on our strengths and listening to the needs of our users. Included is a partial list of some of our Customers that we've had the privilege to serve.

Glossary of Terms

We have published a list of terms and phrases used frequently throughout our website. In addition when these terms are the subject of a particular webpage in our site, a link is available to go directly to this page where the term may be defined and explained.

Website Glossary of Terms and Abbreviations

911 911 Broadcast Emergency Service
9-1-1 9-1-1 Emergency Voice Broadcasting Service
AA Auto Attendant - Call Routing
ACD Automatic Call Distribution - ACD
AFS Address Finder System and Service
ATD Automatic Telephone Dialer
APD Automatic Phone Dialer
APS Autodialer Phone Systems
ANI Automatic Number Identification
API Application Programming Interface
ASP Application Service Provider
B2B B2B Business To Business Marketing
B2C Business To Consumer
BTS Banking Telemarketing Systems
BVB Bulk Voice Broadcasting
CCF Call Center of the Future
CCO Call Center Outsourcing
CAS Call Announcement System
CAWS Civil Alert Warning System
CC Call Center
CIM Customer Interaction Management
CLM Call List Management
CM Contact Management Software
CMS Church Messaging System
CTI Computer Telephony Integration CTI
CRM/
e-CRM		 Customer Relationship Management CRM
CRMD Customer Relationship Management Dialer and Phone System
CRMS Customer Relationship Management Software
CSR Customer Service Representative
CTC Contact Center Software
DB Database Software
DCS Debt Collection System
DNIS Dialed Number Identification Service
DRRSDigital Recording Retrieval System
DM Direct Marketing and Direct Response Marketing Software
DSC Database Systems Corp.
DXP XML Push XML Pull Remote Data Access and Messaging Service
EBS Emergency Response and Disaster Recovery Phone Service
END Emergency Notification Dialer
FRD Fund Raising Dialer
GUI Graphical User Interface
HTML Hyper Text Mark Up Language
IMD Insurance Marketing Dialer
ISP Internet Service Provider
IT Information Technology
IVR Interactive Voice Response
LAN Local Area Network
LINUX A highly recommended Unix-type operating system (free)
LPRS Late Payment Reminder Service

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Last modified: January, 2008.