Telemation Application Service Provider
In addition to licensing call center solutions and software tools, DSC also offers its award winning TELEMATION product in an ASP format via the internet. Known as TASP from Database Systems, it's now possible for economical and scalable 2+ agent call centers from anywhere access to the internet exists! Small businesses can now afford and enjoy the same CRM functionality and capabilities as the largest call centers in the world! And when the time comes, TASP can be seamlessly moved to be an in house call center operating over a LAN, the internet, or a combination of both! Affordable, flexible, and total scalability equals total investment protection for TASP subscribers.
A few "Frequently Asked Questions" that explains it all.
What is TASP specifically?
It's the ability to use TELEMATION over the internet for B2B, B2C, and other general CRM requirements. In effect, each TASP subscriber has its own personalized "call center" located at Database Systems. DSC also assumes IT responsibilities associated for this call center at its facilities. e.g. Back ups, customization (if requested), and general call center administration. TASP can also be packaged to even include local CTI for very demanding requirements.
What’s needed to access my call center at Database Systems?
The TASP users ( AKA Agents, TMR, Operators, etc. ) need only a Windows PC, a spare telephone line (optional), access to the internet, and DSC’s “thin client” loaded on the PC’s desktop.
How is the phone handled at my location?
If TASP users are required to use a phone for inbound, outbound, or blended requirements, a spare telephone line would be required. Although no additional equipment is actually needed to perform dialing by the user, it's recommended that DSC supply a small inexpensive piece of hardware that would maximize a users efficiency for dialing out. If installed, DSC can automatically dial numbers and even bypass those numbers having no answer or busy signals. In this manner, TASP subscribers can be exceptionally efficient when performing outbound campaigns.
Does it ever make sense to use TASP without a dialing out capability?
Absolutely! Much of a call center's functionality and power lies in the information users accumulate and disseminate. Call center functions such as analysis, client updates, reporting, supervision, monitoring, e-mail contact, mass mailings, etc., do not require "phone work", and therefore require no spare telephone line for client contact.
Why shouldn't I simply use a PC package that supports CRM functionality?
Certainly PC products that address CRM should be considered for basic requirements. However, there are many disadvantages to these products in general. In the realm of multiple users sharing data over a LAN and the internet, as well as ever changing call center requirements, PC solutions leave much to be desired in both customization and support. However, PC packages should always be considered if CRM requirements are simple, small, and typically static.
For more information, contact Database Systems Corp.
For a complete product presentation, download and view the TELEMATION demonstration.