Predictive Dialers

This section of our technical library presents information and documentation relating to Predictive Dialers and Auto Dialer software and products. The PACER phone system is a PC based call center phone system that is recognized as one of the premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), Interactive Voice Response (IVR) and call recording have added a new dimension to the predictive dialer and auto dialer capabilities of this system. The PACER IVR System with Text To Speech software acts as a stand-alone solution that is ideally suited for ACD and IVR outsourcing. Our computer telephony software and softphone opens this phone system to outside applications and developers. When combined with our Customer Relationship Management CRM software, the PACER predictive dialers and IVR systems are complete call center software solutions. And our new SMART Predictive Dialers revolutionize predictive dialing. Your call center can become instantly more productive with more calls handled by fewer agents, including work at home employees. Our predictive dialers far outpace old predictive dialer technology.

Predictive Dialer Technology and Information

• A Simple Introduction To Predictive Dialers
• The Latest Metamorphosis Of The Predictive Dialer
• Predictive Dialing: Benefits You May Never Have Predicted
• Answering Machine Detection Delays
• System Architectures for Speech
• Predictive Dialer
• How does a T1 line work?
• All You Wanted to Know About T1 But Were Afraid to Ask
• An Introduction to ISDN
• ISDN and High Speed Modems

Government Rules and Regulations

• Complying with the Telemarketing Sales Rule
• Compliance with Do Not Call Registry Exceptional
• Pulling outbound call centres into line
• Practical Suggestions for Complying With The National Do Not Call Registry
• Do Not Call! Hanging up on telemarketing?
• New Guidelines For Predictive Dialer Use

Predictive Dialer Design and Best Practices

• Predictive Dialers – Design Considerations for Optimal Performance
• Are You Using Your Dialer Properly?
• Do you have all the processes for optimized outbound campaigns?

DSC Phone System Guides

• PACER Administration Manual
• PACER Predictive Phone Activity Monitor (PAM)
• WIZARD Voice Broadcasting Manual

Phone Message Broadcasting

• Using telephones: does broadcast voice messaging work?
• How to Make Get Out the Vote Calls

Predictive Dialers In Call Centers

• Report: Predictive Dialing Alive and Well in the Call Center
• Call center technology benchmarking highlights
• CRM in Action
• Issues Relating To Proactive Customer Service
• Predictive autodialers enhance self-pay collections - Patient Accounts Management
• Counting Abandoned Contact Center Calls

Political Message Broadcasting

• Finding Volunteers for Your Campaign
• Five Great Tips for Recruiting Volunteers for Your Campaign
• Political Volunteers
• Phone bank volunteers stoke political discourse
• Organizing Volunteers - Coordinating Activists For Political Campaigns
• Motivating Volunteers to Motivate Voters
• How to Make Get Out the Vote Calls
• How To Communicate With Public Officials
• Communicating With Congress
• Writing to a Member of Congress
• What's Wrong With Politics and Can Technology Do Anything To Fix It?
• Using Cell Phones in Advocacy

Latest Articles

• What Is Predictive Dialing?
• Types of Predictive Dialers
• How predictive dialing works
• Predictive Dialers - The Great Debate
• Market Watch: Contact Center Update
• Productivity Tools--A Little Technology Goes a Long Way
• Cracking Down On Abandoned Calls
• The trend toward "smart" pacing algorithms for call centers (Page 1)
• The trend toward "smart" pacing algorithms for call centers (Page 2)
• Don’t Take Outbound Campaigns For Granted
• The Predictive Dialer Takes On New Customer Service Role
• ATA Warns of NY Telemarketing Bills
• Phone Systems Help Eliminate NoShows
• Conference Report: Patient Reminder Calls Improve Office Visit Attendance