DSC Tech Library
Organizations looking for outbound and inbound telemarketing services can outsource their IVR and voice broadcasting projects at our affordable telemarketing center. As designers of Interactive Voice Response IVR systems and Voice Broadcasting software, Database Systems Corp. (DSC) is uniquely positioned to manage your outsourcing programs saving your company both time and money. Because our products are created in-house, we can deliver comprehensive telemarketing services quickly -- providing you with a competitive advantage in the marketplace. Plus you will find our inbound and outbound telemarketing outsourcing services to be quite affordable.
The following are articles relating to the telemarketing industry including products and services in our business areas.
Outbound Telemarketing Predictive Dialer With Voice Broadcasting
DSC offers two families of telemarketing phone systems. The PACER phone series supports digital T1 phone lines and the WIZARD phone system supports analog phone lines. These systems are both outbound telemarketing dialers and telemarketing phone systems that handle inbound telemarketing calls for a wide range of contact centers.
Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents.
The PACER and WIZARD include ACD and IVR components, plus call recording capability. Using industry standard components, the PACER phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And these phoes have predictive dialing capability that cannot be found in most of larger telemarketing equipment.
The PACER and WIZARD phone system can connect calls to your employees working at home or in a local or remote office. These telemarketing dialers communicate with applications written on Unix, Linux, or PC servers over a LAN. For a complete product presentation, download our PACER Demo.
Automatic Opt Out Phone Service and Do Not Call Registration
With the passage of the recent Do Not Call (DNC) legislation, it is important for businesses to provide an easy method for call and fax recipients to opt out of your marketing or mailing program.
Database Systems Corp. (DSC) provides the technology to allow a caller (or call recipient) to remove phone numbers from your calling lists automatically. DSC provides stand-alone phone answering systems and service that can be employed in your organization to accept Opt Out calls. DSC also provides in message Opt Out features when using our own Voice Broadcasting and predictive dialing systems.
Because new FTC requirements mandate that outbound calling companies give call recipients the ability to Opt Out of a calling campaign, this technology is more important than ever.
The advantage to your organization is that now this process can be fully automated using our Opt Out IVR system. Plus your calling campaigns can be programmed to give the call recipient the option to "Press x...." to be removed from your call lists.
There are two separate methods for managing automatic Opt Out programs.
Contact DSC to learn more about our IVR services and voice broadcasting services for outbound call center outsourcing and inbound call center services.