Telecommuting Technology and Remote Agents
With technology from Database Systems Corp., the concept of a virtual call center is now a practical reality. Consider having your call center workforce accepting and making calls from remote offices or even from home. Also consider having monitoring and control technology in place to make this scenario possible. Perhaps even your supervisors are working from home as well. Also consider having a phone system that answers your customer inquiries on its own, but with agents available if ever needed. This phone system can even contact your customers or prospects with announcements and alerts.
Allowing your employees to work from home gives you a competitive edge over traditional call centers. Now you can hire highly qualified individuals who could not otherwise commute to your center. Handicapped individuals, single parents and the elderly can now become an integral part of your remote workforce.
The following are articles relating to telecommuting technology products and services.
CTI Software and Remote Applications
Remote agent support is an integral part of our Computer Telephony (CTI) Softphone and API library, allowing application programmers to embed telephony and call features in existing PC, Linux/Unix, or Web applications. Computer telephony functions can now be a standard feature within any existing telework application that requires a phone interface. Our CTI telecommuting software features include remote agent phone login and access.
You can obtain more information about our CTI telecommuter product by visiting our CTI Software web page.