Telecommuting Technology and Remote Agents
With technology from Database Systems Corp., the concept of a virtual call center is now a practical reality. Consider having your call center workforce accepting and making calls from remote offices or even from home. Also consider having monitoring and control technology in place to make this scenario possible. Perhaps even your supervisors are working from home as well. Also consider having a phone system that answers your customer inquiries on its own, but with agents available if ever needed. This phone system can even contact your customers or prospects with announcements and alerts.
Allowing your employees to work from home gives you a competitive edge over traditional call centers. Now you can hire highly qualified individuals who could not otherwise commute to your center. Handicapped individuals, single parents and the elderly can now become an integral part of your remote workforce.
The following is an article relating to telecommuting technology products and services.
The Beauty Of Working At Home
By Jack Foley
Working at Home is growing at a phenomenal pace around the world. The beauty of it is that your time is your own and you can dig in anytime you want. Even Large multinationals are now seeing the benefits of employing people in the home workplace.
Because of the vast improvement of communications in the last 10-15 years, the home is now becoming its own office or company in its own right. All of the machines and instruments that were once only located in the work office can now be located and used just as efficiently in the home office. Powerful computers, fax machines and internet connections can now be easily installed in the home.
Discipline and honesty are huge traits that have to be addressed when working from home. Procrastinating your work is not a problem as long as the work gets completed. When working from home, the important matter is not when the work is done, it is that the actual work is being done.
Many entrepreneurs that work from home will tell you that if they have missed work by running some errands during the day, they will complete the work later on that evening or they will do extra the following day. Until you reach a point in your life where you can pick and choose when and where you work, disipline is the foundation on which your work at home business will thrive.
If you have a full time job and are insecure about trying a work at home job, I would first suggest doing it part time. By doing it part time you will start to understand if this life is for you or not.
There is definately people (of which I am not) that love the great out-doors and want to be constantly out of the house 9-5 Monday to Friday. No matter how good an opportunity came along, these people still would not like to do it. On the other hand I believe there is the majority crying out for change. These are the people that would love to try something new if it only would increase the quality of their lives.
These people are the new leaders in internet and network marketing. These people are the people that provide the real determination to succeed in their home based businesses. By reading this article, if you think you are one of these people, then you are in the right place. Give your home based business a try, you have nothing to lose only a regret that you didnít start it sooner!
About The Author
Author Jack Foley
For more articles and information about Jack's home business, visit Jack's website:
Virtual Call Center Savings and Benefits
- Less office space and resource requirement
- More productive and efficient workforce
[reduce wasted travel time]
- Increased energy conservation
- Remote office interoperability
- Less impact from weather conditions
- Reduced sick leave
- Virtual ACD distributes calls to remote agents
- Remote Office Integration
- More motivated and content workforce
- Broader workforce recruiting base
- Increased worker retention
- Easier peak business workforce management
- Decreased environmental impact
[no commute means zero vehicle emissions]