Database Systems Corp.
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predictive dialers and crm software
computer telephony software predictive dialer

Automatic Call Distribution
Predictive Dialer
VOIP Service
Internet Phone Service
IP Phone Service
Phone Software
Softphone IVR System
Computer Phone Software
Web Phone Software
Softphone Phone System
Computer Telephony Solution
Autodialer Phone System

predictive dialers and crm software

Computer Telephony Integration
CTI Software
Linux CTI Solutions
Linux IVR Software
Linux Computer Telephony
CTI IVR Solutions
CTI and DNIS Applications
ANI and CTI development
CTI Telephony Products
Phone Software
CTI Telephony Vendors
Text To Voice Software
Text To Speech
Computer Telephony Software
CTI Programming
Softphone Systems
Telephony Software
Computer Phone System
Text To Voice
CTI Applications
Softphone Software
Telephone Software
CTI Middleware

predictive dialers and crm software

Computer Telephony Integration (CTI)

phone software cti software computer telephony integration This section of our technical library presents information and documentation relating to Computer Telephony and Computer Telephony Integration software and products. Computer Telephony Integration CTI software is a rich set of phone software library routines that enable application programs to control your phone system. This comprehensive CTI software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER phone system with the custom functionality of your Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

CTI and Remote Agents

phone software telecom software and remote agent An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of cti products that facilitate and promote this capability. Our CTI software, when combined with our analog and digital call center phone systems, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. Calls arriving at your call center can now be routed transparently to your work at home staff members, just as if they were working from your call center. Work at home employees can likewise initiate calls through our phone systems and software in the same manner. You have complete control of this environment thanks to our monitoring software.

The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, please view our Telecommuting Software page or download our video presentation.

  • Computer Telephony Integration - CTI software that enhances existing PC, Web, and Unix applications with telephony features. Launch programs based upon caller-ID, DNIS, IVR, and Predictive Dialing. Statistics, graphics and reports available.