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predictive dialers and crm software
computer telephony software predictive dialer

Automatic Call Distribution
Predictive Dialer
Business Phone Systems
Office Phone Systems
VOIP Service
Internet Phone Service
IP Phone Service
Phone Software
Softphone IVR System
Computer Phone Software
Web Phone Software
Softphone Phone System
Computer Telephony Solution
Text To Speech Demo
Text To Voice Software

predictive dialers and crm software

Computer Telephony Integration
CTI Software
Linux CTI Solutions
Linux IVR Software
Linux Computer Telephony
CTI IVR Solutions
CTI and DNIS Applications
ANI and CTI development
CTI Telephony Products
Phone Software
CTI Telephony Vendors
Text To Speech
Computer Telephony Software
CTI Programming
Softphone Systems
Telephony Software
Computer Phone System
Text To Voice
CTI Applications
Softphone Software
Telephone Software
CTI Middleware

predictive dialers and crm software

DSC Tech Library

CTI Computer Telephony Integration

phone software cti software computer telephony integration This section of our technical library presents information and documentation relating to Computer Telephony and Computer Telephony Integration software and products. Computer Telephony Integration CTI software is a rich set of phone software library routines that enable application programs to control your phone system. This comprehensive CTI software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER phone system with the custom functionality of your Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

The Day The Old Telephony Died

By Naseem Javed

Every now and then, our society is placed at a crossroads, a kind of a juxtaposition where a leading current technology gets run over by a bulldozer.

Simply put, voice over Internet protocols may have found the missing link that would eventually replace the existing telephony. VOIP has made a lot of telephone companies go into a state of total shock, some are mesmerized while others paralyzed. Most are dazed and confused. The Telcos and cable companies are both trying to figure out a way to cope with the issue of delivering voice over the Internet and to be able to connect all other gadgets, gizmos, and devices. This enables them to provide the end-user with a Technicolor branding experience of a lifetime. It’s a do or die out there.

Just Found The Missing Link

To date, the issue of implementing the customers and various devices simultaneously has been extremely prohibitive, due to the inability to duplicate the current comprehensive telephony management infrastructure-five 9’s.

But as the curtain rises, here enters a new lone ranger. Rajeev Bhargava, a soft-spoken boy wonder with a completely split personality, half a Silicon Valley wizard, and the other a spiritual monk. “For every single event there is a single cause”, he says softly and continues: “We have a clear philosophy. It is based on this fundamental axiom – chains of causes and events create information patterns. This is called “causality”. We believe in and live by causality.” Based on this philosophy, he has defined and developed a proprietary software technology platform. “We extract information from causality, which gives you predictable patterns allowing for the creation of highly dynamic and profitable environments”. There is a twinkle in his eyes. This scaleable platform is a distributed cause and effect architecture and enables simultaneous event monitoring delivering a predictable pattern from this extraordinary technology.

Rajeev founded, a Toronto technology company, recognized by Gartner Research, as a leading pioneer in “complex event processing”. An offshoot of Rapide language from Stanford University, now his version is all java enabled. Armed with a fifteen-year background in building telcos and integrated network management systems, Rajeev wants to create and lead a new grass root VOIP revolution.

The demo of this voice-over IP management services clearly proves that the low traffic and low cost with high Telco grade reliability will make this a new playground. All phone calls will become local. Home devices and others systems can all migrate computing into IP. The convergence of all media into one device is now a reality.

His “out of the box” solution will manage IP infrastructure and services at the client level, device level, regional level and central level, which is currently not possible. Now VOIP becomes highly profitable using management for a $1.00 a device per year. This turnkey solution, with IP mediation services for consumer billing can be implemented right away.

But wait a minute. Does this mean that one will be able to receive faxes to movies directly to their cell phone? Does this really mean that the cell phones will become micro-terminals? Does this mean that the old telephony will no longer be viable? Will all long-distance calls become free? Is it really a revolution? Is it really a shock? It is.

Branding a new revolution.

Every now and then, our society is placed at a crossroads, a kind of a juxtaposition where a leading current technology gets taken over by a bulldozer. If any of the above were to come into play, this would be the single most dramatic shift in BtoC communication, almost like the invention of the web browser.

Three rules of cyber branding new revolutionary ideas

Educate, in a self-replicating mode. Utilize the latest technologies to broadcast your message using web conferencing and content streaming. Avoid the old fashioned branding by blowing millions on billboards and TV ads. Select and reach your potential customers at fast speed via global cyber-branding right away. Make speed a benchmark.

Make the message very simple. Work with fewer words, throw away the thick binders and deal with simplicity. We are all tired of exhaustive research projects to prove that we were all wrong all along. Start with a clean page and move forward. Make future simple.

Brand the real things. Disney once said: “you need branding when you do not have any real thing to sell”. Right on. Most branding exercises are just smoke and mirrors to cover up faults and mistakes. Isn’t this the reason why there are great full-page ads and continuous TV commercials just before a corporation is about to be hauled for securities investigation or filing for chapter 11? Find the real thing, go for the real customers, build a solid corporate image and a truly global name identity and the rest will take care of itself. Including branding.


If simultaneous business event monitoring is going to be the next revolution, then it will certainly provide a crystal clear view to management to be able to predict and make better decisions. Now this sounds like a justifiable cause and all we need is an event to take place. Lets email this article.

Naseem Javed, author of Naming for Power and Domain Wars, is recognized as a world authority on Global Name Identities and Domain Issues. He introduced The Laws of CorporateNaming in the 80's and also founded ABC Namebank, a consultancy established in New York and Toronto a quarter century ago. Naseem conducts exclusive executive workshops on image and name identities issues via web conferences.