With automatic phone message delivery technology from Database Systems Corp. (DSC), we can improve the productivity of your mortgage application and service department.
Our mortgage phone system and mortgage software applications can streamline your operation while providing controls and consistency in your mortgage loan application process.
The DSC automatic phone dialer can help pre-qualify your mortgage loan leads and home equity loan leads, sometimes before they even speak with your loan officers. Using our mortgage dialer and phone system with the Smart Message Dialer feature, we can call your mortgage prospects and play a highly focused and custom greeting. Our technology can give your prospects the option to talk with one of your loan officers, leave a voice message, hear additional information such as the latest home loan rate quotes, schedule a call back, or simply decline the service.
Now when your mortgage loan officers speak with a prospect, you know there is a high level of interest. No longer will your loan officers spend hours dialing numbers, repeating the same greeting, experiencing a high level of rejection. Your calls will be with highly qualified and interested mortgage loan prospects. Fewer officers can take far more mortgage loan leads and your call success rate will increase dramatically.
Contact DSC for a FREE analysis and quote and to learn more about our Mortgage Marketing programs.
Online Mortgage Software Applications
Database Systems Corp. provides online mortgage marketing software using TELEMATION, our award winning contact management software solution. This CRM software tool is ideally suited for processing mortgage loans, tracking telemarketing mortgage leads and managing customer information.
This mortgage software application is employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers.
The package has extensive CTI (computer telephony integration) features and is fully integrated with our mortgage marketing phone system. TELEMATION operates on Linux, Unix or Windows servers. Mortgage applications can be quickly developed using the robost features found in our mortgage software toolkit.
Mortgage loan companies such as Advanta Mortgage and Chase Manhattan Mortgage Corporation are just a few of the organizations who have relied upon TELEMATION to handle their data processing requirements.
To view how other businesses and organizations are using this phone application, please visit our Mortgage Lead Prospecting web page.
Types of Home Loan Marketing Campaigns
Database Systems can provide any type of calling program required by your organization and can even blend several types using our mortgage autodialer to determine what works best for your specific marketing program.
- Loan Marketing Auto Dialing
- This traditional method of calling dials a number from a phone list when a loan officer is available to make a call. When the number is dialed, the phone system transfers the lead to the loan officer.
This method simply relieves your loan officers from the tedium of manually dialing mortgage loan leads.
This type of calling is appropriate when your mortgage loan program is more complex and needs more explanation and personal interaction.
- Automatic Message Broadcasting
- This is another method of calling where the phone system dials from a list and plays a pre-recorded message either to an individual or to an answering machine. A mortgage loan officer is not required.
This voice mail broadcasting technique could be useful when you wish to inform a potential customer of an upcoming program, or to provide instructions on how to contact your mortgage center and apply for a loan.
- Mortgage Voice Broadcasting with Touch Phone Response
- This method expands the prior message broadcasting technique by playing a message that gives the potential customer options from which to select. Using touchphone responses such as "Press 1 for...", options could include obtaining additional information, being removed from the call list, loan qualification requirements, leaving a voice message, or speaking with a mortgage loan officer.
A different message can be left on an answering machine.
- Mortgage Predictive Dialer
- Predictive dialing is very similar to automatic dialing, except the phone system dials several numbers ahead to reduce the amount of wait time between calls that your loan officers handle. This greatly increases your loan officer productivity, but may lead to lost calls because the mortgage lead auto dialer contacts an individual when no home loan officer is available.
- "Smart" Message Dialing
- This type of mortgage calling campaign blends Message Broadcasting with Predictive Dialing and can produce very productive results. Messages are played to potential clients, and if the individual expresses an interest in your mortgage or home equity loan program, the call can be transferred immediately to one of your home loan officers.
A separate phone message can be left on an answering machine.
NOTE: Certain telemarketing activities and the use of pre-recorded messages and predictive dialers are governed by state and federal law. Please familiarize yourself with these laws and regulations.
A component of the Dow Jones Industrial Average, JPMorgan Chase is headquartered in New York and serves more than 30 million consumer customers and the world's most prominent corporate, institutional and government clients.
Chase Manhattan Mortgage Corporation (CMMC) uses our TELEMATION mortgage software application to qualify loan leads and prospects. Using information maintained in its database of prospects and clients, Chase service representatives and loan officers interact with callers. Our mortgage software assists loan officers with call history, loan qualification calculations and new product information.
TELEMATION is fully integrated with CMMC's phone system and provides caller information automatically.
Outsource Your Mortgage Telemarketing At Our Call Center
DSC can provide your organization with a complete turnkey loan tracking application and auto dialer for that is ideally suited for processing mortgage loan leads and home equity loan prospects.
But you can also outsource your marketing projects at very affordable rates through our call center.
Using our mortgage dialer and your loan officers, you can enjoy the benefits of this latest technology without the investment of phone equipment and support personnel.
This "TRY BEFORE YOU BUY" option lets you experience the results we know you can achieve through automation.
Leave A Targeted Message On Answering Machines
Another advanced feature of our Mortgage Dialer is its ability to not only detect answering machines, but to leave a separate pre-recorded message on this machine.
Statistics have shown that an individual is 2 to 3 times more likely to respond to a marketing message left on an answering machine than to respond to a mailer.
Our message dialer not only detects answering machines, it also detects the end of the machine's greeting prompt. Unlike other dialers, we only begin playing your message AFTER the answering machine prompt has ended.
Traditional auto dialers cannot detect the difference between an individual and an answering machine.
Most that can detect the difference just discard these calls or at best, schedule this number to be redialed later. These dialers are ignoring the potential of getting additional mortgage leads and business by leaving a targeted message.
Automatic "Opt Out" Features and FTC Compliance
More than just "Do Not Call" list verification. Like some dialers, we fully support a Do Not Call list check prior to calling your phone lists. However, another important FTC regulation is all but ignored by most predictive dialers.
Because of the new FTC regulations, it is now more important than ever that your automatic message dialer gives call recipients the option to be removed from your calling lists.
Our voice broadcasting phone dialer has an automatic "Opt Out" option that lets the recipient simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in the PACER and WIZARD dialer. Subsequent phone lists will be checked against this DNC file.
Additionally, the FTC requires a caller ID be provided with all telemarketing related calls. This number can be answered automatically by our integrated Opt Out program and the caller can remove the phone number by simply entering it on the touchphone keypad.
This totally automatic "Opt Out" process requires no human intervention and satisfies the new FTC rules.
Work From Home Loan Officers
An important benefit of today's telecommunication advancement is the ability for your employees to work from home. DSC has developed a family of telecom products that promote this capability.
Our automatic mortgage dialer phone system, combined with our CRM application software and computer telephony products, fully supports remote agents and work at home loan officers and lenders.
Now your mortgage loan officer recruiting base can be significantly expanded with the addition of work at home agents. The economic savings and environmental advantages are significant.
To obtain additional information about this remote agent loan officer capability and work from home features, please visit our Telecommuting Software web page.
Mortgage Lead Qualification and Autodialer Benefits
- Consistent Greeting and Introduction
- Maximized Loan Officer Productivity
- Process Mortgage Leads and Prospects
- Track Telemarketing Loan Leads
- Home Loans and Home Equity Loan Prospecing
- Increased Loan Officer Success and Morale
- Enhanced Lending Cost Savings!
- Improved Control of Loan Prospects
- Efficient Use of Resources
- Expanded Information Capability
Contact Database Systems Corp. Today
Contact DSC to learn more about our products that process home equity loan leads using our mortgage marketing auto dialer.