Marketing Software and Phone Systems

Database Systems Corp. (DSC) provides comprehensive marketing software and phone systems for your marketing organization. Using this leading edge technology, communications with your customers, distributors and prospects can be more streamlined and effective. Our toll free phone answering systems can provide ready access to any information you choose to disseminate with a 24 by 7 availability.

Customers can call and obtain product and pricing information as well as product shipment and delivery dates and times. Distributors can place orders, obtain new product information, and communicate competitive information at the touch of a phone key.

Satisfaction surveys can be automated such that customers and distributors alike can give you feedback on your products and marketing programs.

Outbound calling campaigns can be automatically initiated contacting your customers and distribution network. Pre-recorded messages can contain personalized information from your custom database (such as name, product information, etc.). In some campaigns, different messages can be played based upon contact with an answering machine or a person and based upon the time of day. An individual could be given a message with selection options using our interactive touch phone response system. Calls can be routed to a remote company representative or to your marketing representatives. Multiple message campaigns can be performed at the same time, each with its own set of calling rules.

To view how other businesses and organizations are using this marketing phone application, please visit our Marketing Phone Applications web page.

Contact DSC for a FREE analysis and quote and to learn more about our marketing phone systems and services.

Outbound Marketing - Predictive Dialing And Voice Broadcasting

DSC offers two families of marketing phone systems. The PACER phone series supports digital T1 phone lines and the WIZARD phone system supports analog phone lines. These systems are both outbound marketing dialers and marketing phone systems that handle inbound marketing calls for a wide range of contact centers.

Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your marketing representatives. The PACER and WIZARD include ACD and IVR components, plus call recording capability. Using industry standard components, our phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And these phones have predictive dialing capability that cannot be found in most of larger telemarketing equipment.

The PACER and WIZARD phone system can connect calls to your employees working at home or in a local or remote office. These marketing phone dialers communicate with applications written on Unix, Linux, or PC servers over a LAN. For a complete product presentation, download our PACER Demo.

Types of Marketing Software and Phone Applications

Calls can be answered by our phone system or calling campaigns can be initiated using our marketing phone system. In either case, Database Systems Corp. can provide your marketing organization with a full range of desktop applications that control or respond to our phone system.

• Softphone Marketing Software
  
  For centers that do not require a complex online marketing program, we can provide an economical softphone solution. If your center already has an online software application, we can provide a web phone solution that works with this application.
  
  
  
  Web Phone With Existing Marketing Application
  
  Our marketing software application can be a desktop program that simply controls the connection between your sales representative and our phone system. Simple features such as logging in and out, transferring and conferencing calls, recording the conversation, etc, can all be performed using this application. If needed, caller information (name, address, etc.) can be displayed on this softphone as the call is being processed by your marketing representative. This softphone can be tailored to meet your specific needs.
  
  
• CRM Marketing Software
  
  If your marketing organization does not already have an online application and requires a more sophisticated program, we can provide you with a full CRM application for processing your marketing and sales leads. Some of the features of this application are the following:
  
  
  • Maintain customer contact information
  • Assign sales reps to prospects
  • Track prospective customers
  • Perform online lead qualification
  • Automate callback dates and times
  • Record contact history and notes
  • Create online reports
  • Upload lead information
  • Transfer lead information electronically
  • Generate fax and email responses
  • Perform bulk literature processing
  • Perform all phone functions
  • Record phone conversations
  
  This solution can be completely tailored to meet your marketing department's requirements.

Marketing Software / CRM Application

Our marketing CRM solution is a robust application that can be customized and tailored to fit your sales organization. Built using Telemation, our call center CRM application development tool, this marketing software application can provide your sales representatives with the information required to satify your client needs.

The following are just a few of the features of our marketing software application:

• Marketing Prospect Management

  Our marketing software helps your sales representatives keep track of prospective clients. A Sales rep is assigned to each prospect either before the initial call is made or during the marketing lead qualification process. Lists are maintained of a sales rep's specific clients and these prospects can be searched in a database and displayed online.
  
  

  
  
  

• Prospect and Client Follow-up

  After the initial contact, it is important that your marketing reps reply to prospective clients in a timely fashion. Our marketing software allows your sales reps to record notes and designate follow-up dates and times to ensure that no prospective client is lost in the paperwork.
  
  

  
  
  

Marketing Phone Systems

Complete Phone Systems Marketing Phone Systems DSC offers an affordable and expandable IVR and Voice Broadcasting analog phone system ideally suited for marketing campaigns. This 4 line phone system includes our IVR Wizard software or comes optionally with our comprehensive software development toolkit. You can program your own system or we can provide you with a custom IVR or voice broadcasting application. These marketing programs can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system. DSC provides voice broadcast and IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Marketing phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Telephone surveys can be put together in a logical and simple fashion.

Marketing Software and CTI Applications

Computer Telephony Integration CTI software enables you to increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our marketing phone equipment with the custom functionality of Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony marketing software, your telephone and computer work together to provide cost-saving benefits.

Marketers Working From Home

One of the important benefits of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER outbound marketing dialer and phone system, combined with our inbound telemarketing application software and computer telephony products fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Marketing Remote Agents page.

Marketing Product Information