Call Center Consultant - Empirix inc.
Empirix inc. provides call center consulting services and is not affiliated with Database Systems Corp. PLEASE NOTE - DSC does NOT provide sales and marketing leads.
Database Systems Corp. (DSC) develops the technology and products that can improve the productivity of your call center.
Our call center phone system and software can streamline your operation while providing controls and consistency in this center.
The following call center consultant or organization provides contact center consulting services. Information presented on this page was provided by the company or is public information found on the company's website. Database Systems Corp. does not endorse the company's products and services nor warrant the accuracy of this information. For current information, please visit the company's website listed below or call them at their listed phone number.
Through testing and management solutions that emulate the actions of “real” customers, Empirix helps you optimize your contact center self-service applications. Unlike manual testing, automated power testing allows contact centers to generate hundreds, or even thousands, of actual test calls to thoroughly test new or modified voice and data applications. After deployment, our solutions proactively monitor the performance of critical customer applications. You benefit from improved customer and agent satisfaction and lower application development and maintenance costs.
Company Profile Information
20 Crosby Drive
Bedford, MA 01730 USA
Telephone: 1 (866) EMPIRIX
Additional Company Information
Empirix is the leading provider of integrated testing and management solutions for Web and voice applications and VoIP networks.
By integrating Empirix solutions with development team operations and applying these patented and award-winning technologies to all their business-critical applications, companies not only enhance customer loyalty through better and faster service to end users, but also stay ahead of the competition with reduced operating costs and increased revenue.
The award-winning Empirix suite of products implemented at thousands of organizations and FORTUNE 500 companies worldwide automatically test, monitor and manage Contact Center, Web, VoIP and IP Storage applications and their supporting infrastructures to help resolve problems before customers are affected. Empirix is a global company, with operations throughout North America, Europe and Asia.
Database Systems Corp. specializes in technology for today's contact centers as well as for call centers of the future.
Our call center technology is leading edge and provides management with many more options than were available before. A remote agent call center and telecommuting workforce is made possible by faster and more reliable internet access.
Our call center and computer telephony software along with our advanced phone systems use this media to enable the virtual call center.
DSC call center products provide the controls and monitoring capability needed for these modern call centers. Our telecommuting software allows agents to work anywhere an internet connection exists. We provide both voice and data access to remote agents in this virtual call center environment. Our Virtual PBX office phone system can link office and home based employees together as a cohesive support team.
Contact DSC to learn more about this advanced call center technology.