Call Center Consultant - Contact Center Professionals, Inc
Contact Center Professionals, Inc provides call center consulting services and is not affiliated with Database Systems Corp. PLEASE NOTE - DSC does NOT provide sales and marketing leads.
Database Systems Corp. (DSC) develops the technology and products that can improve the productivity of your call center.
Our call center phone system and software can streamline your operation while providing controls and consistency in this center.
The following call center consultant or organization provides contact center consulting services. Information presented on this page was provided by the company or is public information found on the company's website. Database Systems Corp. does not endorse the company's products and services nor warrant the accuracy of this information. For current information, please visit the company's website listed below or call them at their listed phone number.
Contact Center Professionals, Inc
CCP is an independent call center consulting firm recognized for its experience and integrity. With over 20 years experience in the industry, CCP is dedicated to helping its clients dramatically improve the performance of their customer service and support operations.
We offer a full line of services including call center consulting, contact center design, technology design, performance optimization, outsourcing analysis, call center management training, and other consulting services.
Company Profile Information
Contact Center Professionals, Inc
42304 N. Astoria Way
Anthem, AZ 85086
Telephone: (623) 551-3450
Additional Company Information
CCP was founded by Martin Prunty, an internationally recognized speaker, writer and call center consultant with over three (3) decades of experience. Recognizing the complexities of the call center environment, CCP was formed to provide clients with a completely unbiased resource capable of improving the performance of customer service and support organizations while reducing or controlling spiraling costs.
CCP offers a complete array of call center and contact center consulting services including the design and implementation of new call centers; development of web-enabled customer contract centers; outsourcing analysis; technology solutions; business process reengineering (BPR); performance optimization; benchmarking; site selections; call center consolidation; quality improvement and training.
Database Systems Corp. specializes in technology for today's contact centers as well as for call centers of the future.
Our call center technology is leading edge and provides management with many more options than were available before. A remote agent call center and telecommuting workforce is made possible by faster and more reliable internet access.
Our call center and computer telephony software along with our advanced phone systems use this media to enable the virtual call center.
DSC call center products provide the controls and monitoring capability needed for these modern call centers. Our telecommuting software allows agents to work anywhere an internet connection exists. We provide both voice and data access to remote agents in this virtual call center environment. Our Virtual PBX office phone system can link office and home based employees together as a cohesive support team.
Contact DSC to learn more about this advanced call center technology.