Call Center Training - Customer Focus Inc.
Customer Focus Inc. provides call center training services and is not affiliated with Database Systems Corp. PLEASE NOTE - DSC does NOT provide sales and marketing leads.
Database Systems Corp. (DSC) develops the technology and products that can improve the productivity of your call center.
Our call center phone system and software can streamline your operation while providing controls and consistency in this center.
The following call center training organization provides contact center training services. Information presented on this page was provided by the company or is public information found on the company's website. Database Systems Corp. does not endorse the company's products and services nor warrant the accuracy of this information. For current information, please visit the company's website listed below or call them at their listed phone number.
Customer Focus Inc.
Customer Focus' one-day customer service training and call center training builds customer loyalty and satisfaction through quality service skills training.
Customer Focus is used by customer-centered companies like IBM.com, Dell, Verizon Wireless, and Edward Jones, to build customer-focused employees and implement customer loyalty programs.
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In the delivery of Delighting Customers participants acquire and repeatedly practice basic and advanced service skills on how to:
With Customer Focus' customer service training and call center training, in one day, your customer service representatives and employees acquire the ability to delight all customers in any situation. Contact us to find out how you can try out Delighting Customers to meet all your customer service training and call center training needs.
- Build rapport, uncover needs, listen, clarify, explain, and manage conversational flow
- Handle complaints, upset customers, conflicts, negotiations, and challenging situations
- Avoid misunderstandings, manage expectations, and take responsibility
- Surpass expectations, Go the Extra Mile, delight customers, and build long-term loyalty
- Work in teams and reinforce internal cooperation and communication
Database Systems Corp. specializes in technology for today's contact centers as well as for call centers of the future.
Our call center technology is leading edge and provides management with many more options than were available before. A remote agent call center and telecommuting workforce is made possible by faster and more reliable internet access.
Our call center and computer telephony software along with our advanced phone systems use this media to enable the virtual call center.
DSC call center products provide the controls and monitoring capability needed for these modern call centers. Our telecommuting software allows agents to work anywhere an internet connection exists. We provide both voice and data access to remote agents in this virtual call center environment. Our Virtual PBX office phone system can link office and home based employees together as a cohesive support team.
Contact DSC to learn more about this advanced call center technology.