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PAM Phone Activity Monitor User Guide
Automatic Call Distribution (ACD)
Automatic call distribution systems are the heart of inbound call centers. ACDS are call routing systems for processing incoming calls and can be even used to route calls originated by our predictive dialer to the next available agent. Our PACER and WIZARD phone systems come with an ACD automatic call distribution system for routing inbound calls to available agents.
The PACER and WIZARD ACD systems, ACD software and automatic call distributor can route calls based on the dialed phone number (DNIS) and the time of day. Additionally, the PACER IVR system can intelligently route calls using complex conditional logic.
The PACER conforms to way you do business.