Tuesday March 1, 10:00 am Eastern Time
SOURCE: Database Systems Corp.
DSC Announces New Wizard Predictive Dialer and Softphone for Local and Virtual Call Centers.
PHOENIX, March 1, 2005 – Database Systems Corp. (DSC) has just released its new call center predictive dialer and softphone application software. The Wizard system starts at under $10K and is a complete, inbound / outbound phone system for small call centers. Systems can be expanded easily for growth into larger call centers that support hundreds of phone agents.
Features included in this system are FTC compliant DNC (Do Not Call) phone list verification and automatic opt out features not available with most predictive dialers. The Wizard system also includes a comprehensive list management system. Additional options include inbound functions such as ACD (automatic call distribution) and IVR (interactive voice response) which can operate concurrently with predictive dialing campaigns. Call recording is also available for quality assurance and call monitoring. Voice broadcasting capability can also be added to this comprehensive phone system.
The DSC softphone is a desktop program that allows user applications to interact with the Wizard phone system. Applications can accept and make phone calls with screen pop of information about the caller. This softphone can be embedded in existing applications written on PCs or can be embedded in web applications. Information about this softphone and Wizard phone system can be viewed at our Softphone Application Software web page.
The Wizard phone system and softphone application work in conjunction with local call center agents as well as telecommuting phone representatives that are working from home. This feature greatly increases the potential pool of qualified call center agents. Information regarding this technology can be found at our Virtual Call Center website.
The Wizard phone system and softphone application software are ideally suited for marketing organizations including mortgage telemarketing, debt collections, and a wide variety of business applications.
About Database Systems Corp.
DSC was founded in 1978 and provides products and services for the call center industry. Products include business phone systems, computer telephony products and CRM application software. Further information about DSC can be found at our website
EasyIVR is our service division and provides call answering services and voice message broadcasting. This service is fully described at our www.easyivr.com website.
For our emergency broadcasting service, visit www.911broadcast.com.