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predictive dialers and crm software
computer telephony software predictive dialer

IVR Outsourcing
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predictive dialers and crm software
computer telephony software predictive dialer

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predictive dialers and crm software


Friday, July 8, 10:00 am Eastern Time
SOURCE: Database Systems Corp.

Microsoft Corporation employs 911 Broadcast phone service from Database Systems Corp. to contact key employees in the event of an emergency or an unscheduled event.

Microsoft Selects 911 Broadcast For Internal Emergency Notification Services

PHOENIX, July 8, 2005 Microsoft Corporation has awarded Database Systems Corp. a contract to provide internal emergency phone notification services to its employees. This service, known as 911 Broadcast, is provided when Microsoft needs to contact key employees for meetings during an emergency or an unscheduled event.

Microsoft administrators can designate different groups of individuals to be contacted based upon the event or emergency. These phone lists are administered and stored online using the 911 Broadcast web site. When an emergency arises, a pre-recorded message can be downloaded to this website and the administrator can start the message broadcast using a specific phone list. Special voice messages can be recorded directly using the 911 Broadcast 800 number provided with this service. text messages can also be transmitted to this service and converted to a voice message using text to speech software.

DSC provides emergency notification services for communities and organizations that need to send calls to its members. DSC has developed an emergency command and control system that manages emergency notification phone campaigns by distributing calls over a network of phone systems. This network control system intelligently routes phone calls based upon phone system capacity and availability to achieve the maximum rate of community notification.

911 Broadcast is an emergency notification service that is completely automated. Subscribers to this service can manage their own phone lists and messages. Graphical mapping systems are available to assist subscribers in selecting the members of a community to be called. Emergency phone messages can be recorded by phone and activated by touch phone responses. The alert process can also be activated from the internet or from a networked PC. Subscribers likewise can have emergency messages initiated automatically from their own computer using XML messaging to our center.

An emergency message may be a simple recorded phone message, an email, fax, or pager alert. text messages can be automatically translated to speech using text to speech converters. TDD and TTY Messages can be sent to special phone devices for the hearing impaired. With phone messages, the called individual can be connected to an operator or agent if necessary.

911Broadcast service requires no purchase or maintenance of equipment by subscribers. Subscriptions require a setup and monthly fee plus a usage charge. Emergency broadcast phone systems can likewise be purchased. Further information regarding this service and product can be found at www.911broadcast.com.

About Database Systems Corp.

Headquartered in Phoenix, Arizona, Database Systems Corp., founded in 1978, provides call center technology to small, medium and large call centers throughout the country. Primarily a software company, Database has also developed its own PC based phone system (PACER) for use in small to medium call centers. PACER includes predictive dialer, automatic call distribution, interactive voice response, and call recording features. Database has also developed a complete CRM software application toolkit (TELEMATION) as well as CTI software systems. DSC products run on most UNIX servers including IBM, SUN, HP, and LINUX, as well as WINDOWS based servers. Further information about Database can be found on the Web at www.databasesystemscorp.com