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predictive dialers and crm software
computer telephony software predictive dialer

Automatic Call Distribution
Predictive Dialer
Business Phone Systems
Office Phone Systems
VOIP Service
Internet Phone Service
IP Phone Service
Phone Software
Softphone IVR System
Computer Phone Software
Web Phone Software
Softphone Phone System
Computer Telephony Solution
Text To Speech Demo
Text To Voice Software

predictive dialers and crm software
Information

Computer Telephony Integration
CTI Software
ACD and CTI
Linux CTI Solutions
CRM and CTI
Linux IVR Software
Linux Computer Telephony
CTI IVR Solutions
CTI and DNIS Applications
ANI and CTI development
CTI Telephony Products
Phone Software
CTI Telephony Vendors
Text To Voice Software
Text To Speech
Computer Telephony Software
CTI Programming
Softphone Systems
Telephony Software
Computer Phone System
Text To Voice
CTI Applications
Softphone Software
Telephone Software
CTI Middleware

predictive dialers and crm software


DSC Tech Library

Computer Telephony Integration

phone software cti software computer telephony integration This section of our technical library presents information and documentation relating to CTI Computer Telephony Integration software and products. Computer Telephony Integration CTI software is a rich set of phone software library routines that enable application programs to control your phone system. This comprehensive CTI software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER phone system with the custom functionality of your Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

How VoIP Works

From: Howstuffworks.com
by Jeff Tyson and Robert Valdes


VoIP Features

The Forrester Research Group predicts that nearly 5 million U.S. households will have VoIP phone service by the end of 2006. Perhaps the biggest draws to VoIP for the home users that are making the switch are price and flexibility.

Flexibility

With VoIP, you can make a call from anywhere you have broadband connectivity. Since the IP phones or ATAs broadcast their info over the Internet, they can be administered by the provider anywhere there is a connection. So business travelers can take their phones or ATAs with them on trips and always have access to their home phone. Another alternative is the softphone. A softphone is client software that loads the VoIP service onto your desktop or laptop. The Vonage softphone has an interface on your screen that looks like a traditional telephone. As long as you have a headset/microphone, you can place calls from your laptop anywhere in the broadband-connected world.

Price

Most VoIP companies are offering minute-rate plans structured like cell phone bills for as little as $30 per month. On the higher end, some offer unlimited plans for $79. With the elimination of unregulated charges and the suite of free features that are included with these plans, it can be quite a savings.

Most VoIP companies provide the features that normal phone companies charge extra for when they are added to your service plan. VoIP includes:
  • Caller ID
  • Call waiting
  • Call transfer
  • Repeat dial
  • Return call
  • Three-way calling
There are also advanced call-filtering options available from some carriers. These features use caller ID information to allow you make a choice about how calls from a particular number are handled. You can:
  • Forward the call to a particular number
  • Send the call directly to voicemail
  • Give the caller a busy signal
  • Play a "not-in-service" message
  • Send the caller to a funny rejection hotline
With many VoIP services, you can also check voicemail via the Web or attach messages to an e-mail that is sent to your computer or handheld. Not all VoIP services offer all of the features above. Prices and services vary, so if you're interested, it's best to do a little shopping.

Now that we've looked at VoIP in a general sense, let's look more closely at the components that make the system work. In order to understand how VoIP really works and why it's an improvement over the traditional phone system, it helps to first understand how a traditional phone system works.




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