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predictive dialers and crm software
computer telephony software predictive dialer

Automatic Call Distribution
Predictive Dialer
Autodialer Software
Automatic Telephone Dialer
Business Phone Systems
Message Broadcast

predictive dialers and crm software

Predictive Dialer
Predictive Dialing Software
Business Phone Systems
B2B Phone System
Auto Dialers
Predictive Dialers
Phone Dialers
Auto Dialer Software
Automatic Dialer Solutions
CRM Software Solutions
Predictive Dialer Software
Autodialer Software
Business Phone System
Automatic Phone Dialer
Telemarketing Autodialers
Call Center Phone Dialing
Progressiver Dialer
Automated Dialer
Telephone Dialers
Automatic Telephone Dialing
Voice Broadcasting Voice Message Broadcast Telephone Dialer Software Voice Broadcast Software Voice Broadcasting Autodialer

predictive dialers and crm software

DSC Tech Library

WIZARD Phone Systems

IVR systems interactive voice response This section of our technical library presents information and documentation relating to the WIZARD and PACER Phone systems. The PACER digital phone system supports T1 lines while the Wizard phone systems support analog phone lines. Both are PC based call center phone systems that are recognized as premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), Interactive Voice Response (IVR) and Voice Broadcasting have added a new dimension to the predictive dialer and auto dialer capabilities of these systems. These computer based dialing systems can perform various types of auto dialing campaigns simultaneously. These types include Predictive Dialing, Progressive Dialing, Preview Dialing and Dial on Demand.

WIZARD IVR and Voice Broadcasting

Voice Broadcast Configuration Menu


The Voice Broadcast Menu selection allows the administrator to define, maintain and execute pre-defined voice broadcasting campaigns.

When the Voice Broadcast option is selected, the following screen appears. From this screen, the administrator can perform any of the defined functions listed on this Window.

voice broadcasting ivr predictive dialer auto dialer

Managing Voice Broadcasting Campaigns

Existing campaigns are listed in the top of this screen. To modify, delete or execute a campaign, simply select the campaign using your mouse and depress the Change Voice Broadcast, Delete Voice Broadcast or Start Voice Broadcast buttons. To add a new voice broadcast campaign, simply depress the Add Voice Broadcast button.

Each voice broadcast campaign is one of three different types:

  • Message Only simply plays a recorded message to an individual or answering machine.
  • Press Through voice broadcast campaigns allow the called individual to press a phone keypad number to take a specific action.
  • Custom voice broadcast campaigns allow the administrator to create a custom IVR program that is executed when a voice broadcast call is answered.

A brief description can be added to a campaign and is displayed to the administrator when selecting the campaign to modify or execute.

Voice Broadcast Campaign Maintenance Functions

The following functions can be performed from the above screen. Campaigns can be defined, modified, deleted. Data can be imported into the campaigns and archived after execution. Finally the administrator can start execution of a voice broadcasting campaign.

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