DSC Tech Library
WIZARD Phone Systems
This section of our technical library presents information and documentation relating to the WIZARD and PACER Phone systems.
The PACER digital phone system supports T1 lines while the Wizard phone systems support analog phone lines. Both are PC based call center phone systems that are recognized as premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), Interactive Voice Response (IVR) and Voice Broadcasting have added a new dimension to the predictive dialer and auto dialer capabilities of these systems. These computer based dialing systems can perform various types of auto dialing campaigns simultaneously. These types include Predictive Dialing, Progressive Dialing, Preview Dialing and Dial on Demand.
WIZARD IVR and Voice Broadcasting
Archive / Delete Data From A Voice Broadcasting Campaign
This function of the Voice Broadcasting Admin screen allows the administrator to archive or delete a phone list after a voice broadcast campaign has been executed or completed.
The administrator must first select the existing voice broadcast campaign from the list in the above screen by highlighting it and then push the Archive/Delete Data button.
The following screen appears allowing the administrator to select the type of archive/delete function that is required.
When archiving information, the administrator can designate only selected phone numbers to be archived based upon the results of the voice broadcasting campaign.
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